windows 10 update 1709 Adobe reader

richard eiler  I sorta remember this when i first started using win 10.  funny when i went to the compatibility mode on the desktop icon  i tried win 7 a win 8 with no luck.  the reader will not launch.

going to try to uninstall and install new again

I have this same problem posted at Adobe as well.  I'll post my solution on both forums.

Windows 10 Home

Version 1709

Build 16299.64

I was able to launch the dc reader before the update to 1709 . I did however had a problem with 1706 that put my machine into a repair screen loop that required me to boot from an external device then restore to a previous store point.( and perform all the updates again, a real pain with a 1Mbs line)

I'll try the clean boot later this weekend if a couple other ideas do not work

Is it to late to return to windows 7?  Windows 10 just doesn't do it for me for many reasons.

Hi Tom,

I've been using Reader DC for about 2 years now with Win 10 versions 1511 up through 1709 and I have not had any problems myself. I do check for updates regularly from within Reader DC at Help >Check for updates (the most current version at this time is 2018.009.20050).

That being said, upon reading your Q I remembered reading about a seemingly identical issue about a year or 2 ago with the same symptoms you describe. After doing some checking around I see that it has popped-up again as of late for some people on some systems. It's been reported by a number of people that the below procedure worked for them so it would be worth a try.

Apparently during an update of either Windows or Reader DC a change is being made to the compatibility mode setting.

Right-click on the desktop Acrobat Reader DC icon (even though this is actually just a shortcut to the .exe file it can initiate the run in compatibility mode option) and select Properties, click on the compatibility tab and if the "Run this program in compatibility mode for:" checkbox is checked clear it (uncheck it) then click on Apply then Ok.

I that doesn't work out:

There are 2 potential other places to check the same as well, the first one to check can be reached by right-clicking again on the desktop icon (again, this is actually just a shortcut to) and selecting "Open file location", this will open a file explorer window to the actual .exe file that opens the program, check it in the same way as above.

The other can be reached by right-clicking on the start menu Acrobat Reader DC icon >more >Open file location. This will bring you to the program shortcut that lives in the Windows start menu folder, check this in the same way as above.

Let us know how it goes,

-Richard

Hi Tom,

Your concern about opening PDF files using the specified application can be due to the configuration of your device and/or broken system files. To better understand your concern, we'd like to know the following:

• If you were able to launch PDF files using the application prior to your concern.
• If you're receiving error messages when opening PDF files using the application.
• If you're receiving error messages when launching the application.
• The version and build of Windows 10 that you're using on your device. To check this, you can perform the steps posted on this link.

In the meantime, we'd recommend performing a clean boot in Windows to isolate software conflicts on your device. To do this, you can perform the steps posted on this link. Once you're in the clean boot environment, check if you'll be able to launch the application as well as open PDF files in it. The link will also provide steps on how to isolate the cause and how to revert your device back to normal boot after troubleshooting.

We look forward to your response.