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Bluetooth Dongle No Longer Working
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Anonymous
Hi,
I have a Asus Bt400 Bluetooth adapter that was working with my PC Windows 10 Pro. Usually when I'm not using it I unplug it. When I plugged it in to back up my phone and tablet Windows recognises it but I cannot use the device. The drivers are the latest and the only changes recently have been windows updates. When I run the trouble shooter it says I need to plug it into a USB 2 socket. Now I have various USB 3 and 2's on my PC and I always plug it into the same USB 2 when using Bluetooth. On this occasion I plugged it into other USB 2 sockets and Windows insists it is plugged into a USB 3 when it is not.
Any help would be appreciated.
Regards
David.
Windows for home | Windows 10 | Devices and drivers
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10 answers
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Anonymous
2018-04-15T12:51:09+00:00 What is the make and model of your computer?
Which version of Windows 10 is installed?
Go into BlueTooth Settings > Devices > Bluetooth and other devices > then unpair/remove the device, restart then pair it again.
Use the Add Bluetooth wizard in Control Panel
Press Windows key + R
Type: control printers
Hit Enter
Click Add device then add the Bluetooth device again.
Have you checked for updated chipset drivers for your make and model?
Also, some manufacturers will provide separate Bluetooth drivers.
http://answers.microsoft.com/en-us/insider/wiki...
Press Windows key + R
Type: services.msc
Hit Enter
Scroll down to Bluetooth Support Service
Right click it
Click Properties
Under the General tab
Click in the Startup type: listbox
Choose Automatic
Click Start
Click Apply then OK
Restart your computer then check if its working.
Other things you can try include the Bluetooth troubleshooter.
Open Start > Settings > Update & security > Troubleshoot
Scroll down to Bluetooth
Click Bluetooth then click Run the troubleshooter
When complete, Restart your computer.
Press Windows key + X
Click Device Manager
Expand Bluetooth
Right click each entry then click Properties
Select the driver tab, click Rollback if its not grayed out.
If it is grayed out, right click Bluetooth driver then click uninstall
Restart your computer then check if its working again.
If not, remove any other Bluetooth devices since they might be causing interference .
You can also try pairing through Devices and Printers. Learn more:
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Anonymous
2018-04-15T11:08:39+00:00 Hello, David! Are you having any trouble with any other USB devices? Can you use the Bluetooth dongle in a different PC and see if it functions?
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Anonymous
2018-04-19T19:32:59+00:00 Thanks Andre
I'll wait for the over due update and see what happens then.
Cheers guys.
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Anonymous
2018-04-15T18:49:08+00:00 Thanks for the help guys, Bluetooth is now working. We'll I say working I cannot pair to my phone or tablet as Windows tells me it fails and the devices say the passcode/pin failed. Windows did not give me any pass code and the pass codes received on my devices can't be authorised due to Windows failing prior to me accepting on the devices.