Hello all, I am looking for some help with a particularly annoying issue I am facing. Intermittently and seemingly at random, my wi-fi turns off, disconnects, turns back on, and reconnects. I notice this happen when watching livestreamed content, for example, and when it disconnects, the Internet Access button in the toolbar shows a globe icon and no networks available rather than the normal wi-fi symbol. I have uninstalled and reset the network adapter drivers and this did not fix the issue. I've also just conducted a full scan through Windows Defender with no issues identified. I have also set the network adapter to NOT turn off to save power in power management settings (though please note, unfortunately my laptop is always plugged in due to battery issues). Scrolling through the Event Viewer, I've noticed a pattern of Administrative Events (Warnings and Errors) that occur every time the network adapter drops. I've copy pasted these below: Warning ; Source : Netwtw04; Message : "6105 - deauth after EAPOL key exchange sequence." Event ID : 6105 Warning ; Source : DNS Client Events; Message : "Name resolution for the name wpad timed out after none of the configured DNS servers responded." Event ID : 1014. Please note that the warning in step #2 always logs twice separated by about 3 seconds. Error ; Source: Netwtw04; Message : "Intel(R) Dual Band Wireless-AC 3165 : The network adapter has returned an invalid value to the driver." Event ID : 5010. Please note that the warning in step #3 always logs four times separated by 1-2 seconds each. 4. Warning ; Source : DNS Client Events; Message : "Name resolution for the name answersstaticfilecdnv2.azureedge.net timed out after none of the configured DNS servers responded.." Event ID : 1014. Please note that the link in step #4 is variable in these logs, I assume it depends on what sites are actively being pinged. I also have a lot of this following warning, though these seem to be more or less at random: Warning ; Source : isaAgent; Message : "1.0.0.532: Connection error: The remote name could not be resolved: 'api.intelsa.intel.com' Network available: True." Event ID : 1130. This has been very frustrating to deal with over the past 24 hours. Please advise on the steps that I can take to resolve this issue and thank you very much in advance. I am happy to post additional logs and information on request. Also, I realize I may need to contact Intel about this-- if that is the case, I can do so, but I wanted to start here. Thanks!

Hi Carlo, I did this last night, and it seemed to work for a while. However, I am once again having the same error messages and disconnections. Please let me know if there are other things I can try and thanks.

Greetings BawRroccoli, I appreciate your time getting back to this thread, thank you for those information. Here's the steps you can try. -Press Windows key + X -Go to Device Manager -Expand the Network Adapter -Look for Wireless driver that was installed -Right click and Uninstall. Once uninstalled go to this link below and download the driver. https://download.lenovo.com/consumer/mobiles/83... Once downloaded and installed, restart your computer and check the connection. I hope the information above helps. Please let me know how it goes. Have a wonderful day ahead and stay safe. Sincerely, Carlo T. Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Hello Carlo, Thank you for these steps. I followed them exactly and unfortunately the issue is persisting, with the same event viewer errors and warnings. I did receive one issue when running 'netsh int ip reset', see screenshot below. The computer is a Lenovo ideapad 700. In system information, the system model is "80RU" and the system SKU is: "LENOVO_MT_80RU_BU_idea_FM_Lenovo ideapad 700-15ISK". Hope this helps, please let me know if you need any more info.

Good Day BawRroccoli, My name is Carlo, I'm an Independent Advisor and community member like you. I am also using Windows 10 pc. Let us work together to sort this out. Here's the steps you can try. -Press Windows key + X -Go to Settings -Click Update and Security -Click Troubleshooter then Additional troubleshooter. -Look for Internet Connection and run the troubleshooter. Once done proceed with these steps. -Press Windows key + X -Go to Device Manager -Expand the Network Adapter -Look for Wireless driver that was installed -Right click and Update -Look for "Browse my computer for driver -Let me pick drivers available drivers -Choose an old driver and use it. Reset Network Settings Open Settings. Click on Network & Internet. Click on Status. Under the "Change your network settings" section, click the Network reset option. Click the Reset now button. Click the Yes button. Once done proceed with these steps. -Click Start, type CMD and run as administrator -Copy and paste the command below and hit enter. netsh int ip reset netsh advfirewall reset netsh winsock reset ipconfig / flushdns ipconfig / release ipconfig / renew Restart your computer and observe the connection. If issue persist, let's download the updated driver . What is the exact model of your computer? To check the system model proceed with these steps. -Press Windows key + R -Type msinfo32 and hit enter. -Look for the system model and provide it here. I hope the information above helps. Please let me know how it goes. Have a wonderful day ahead and stay safe. Sincerely, Carlo T.

Laptop wi-fi adapter intermittent disconnect/reconnect: event viewer logs

Anonymous

Hello all, I am looking for some help with a particularly annoying issue I am facing. Intermittently and seemingly at random, my wi-fi turns off, disconnects, turns back on, and reconnects. I notice this happen when watching livestreamed content, for example, and when it disconnects, the Internet Access button in the toolbar shows a globe icon and no networks available rather than the normal wi-fi symbol.

I have uninstalled and reset the network adapter drivers and this did not fix the issue. I've also just conducted a full scan through Windows Defender with no issues identified. I have also set the network adapter to NOT turn off to save power in power management settings (though please note, unfortunately my laptop is always plugged in due to battery issues). Scrolling through the Event Viewer, I've noticed a pattern of Administrative Events (Warnings and Errors) that occur every time the network adapter drops. I've copy pasted these below:

Warning; Source: Netwtw04; Message: "6105 - deauth after EAPOL key exchange sequence." Event ID: 6105
Warning; Source: DNS Client Events; Message: "Name resolution for the name wpad timed out after none of the configured DNS servers responded." Event ID: 1014.

Please note that the warning in step #2 always logs twice separated by about 3 seconds.

Error; Source: Netwtw04; Message: "Intel(R) Dual Band Wireless-AC 3165 : The network adapter has returned an invalid value to the driver." Event ID: 5010.

Please note that the warning in step #3 always logs four times separated by 1-2 seconds each.

4. Warning; Source: DNS Client Events; Message: "Name resolution for the name answersstaticfilecdnv2.azureedge.net timed out after none of the configured DNS servers responded.." Event ID: 1014.

Please note that the link in step #4 is variable in these logs, I assume it depends on what sites are actively being pinged.

I also have a lot of this following warning, though these seem to be more or less at random:

Warning; Source: isaAgent; Message: "1.0.0.532: Connection error: The remote name could not be resolved: 'api.intelsa.intel.com'

Network available: True." Event ID: 1130.

This has been very frustrating to deal with over the past 24 hours. Please advise on the steps that I can take to resolve this issue and thank you very much in advance. I am happy to post additional logs and information on request. Also, I realize I may need to contact Intel about this-- if that is the case, I can do so, but I wanted to start here. Thanks!

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Anonymous

2021-02-19T17:26:31+00:00

Hi Carlo,

I did this last night, and it seemed to work for a while. However, I am once again having the same error messages and disconnections. Please let me know if there are other things I can try and thanks.
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Anonymous

2021-02-18T20:43:19+00:00

Greetings BawRroccoli,

I appreciate your time getting back to this thread, thank you for those information.

Here's the steps you can try.

-Press Windows key + X

-Go to Device Manager

-Expand the Network Adapter

-Look for Wireless driver that was installed

-Right click and Uninstall.

Once uninstalled go to this link below and download the driver.

https://download.lenovo.com/consumer/mobiles/83...

Once downloaded and installed, restart your computer and check the connection.

I hope the information above helps. Please let me know how it goes.

Have a wonderful day ahead and stay safe.

Sincerely,

Carlo T.

Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
Was this answer helpful?

0 comments No comments
Anonymous

2021-02-18T20:37:27+00:00

Hello Carlo,

Thank you for these steps. I followed them exactly and unfortunately the issue is persisting, with the same event viewer errors and warnings. I did receive one issue when running 'netsh int ip reset', see screenshot below.

The computer is a Lenovo ideapad 700. In system information, the system model is "80RU" and the system SKU is: "LENOVO_MT_80RU_BU_idea_FM_Lenovo ideapad 700-15ISK". Hope this helps, please let me know if you need any more info.
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Anonymous

2021-02-18T19:50:51+00:00

Good Day BawRroccoli,

My name is Carlo, I'm an Independent Advisor and community member like you.

I am also using Windows 10 pc. Let us work together to sort this out.

Here's the steps you can try.

-Press Windows key + X

-Go to Settings

-Click Update and Security

-Click Troubleshooter then Additional troubleshooter.

-Look for Internet Connection and run the troubleshooter.

Once done proceed with these steps.

-Press Windows key + X

-Go to Device Manager

-Expand the Network Adapter

-Look for Wireless driver that was installed

-Right click and Update

-Look for "Browse my computer for driver

-Let me pick drivers available drivers

-Choose an old driver and use it.

Reset Network Settings

Open Settings.

Click on Network & Internet.

Click on Status.

Under the "Change your network settings" section, click the Network reset option.

Click the Reset now button.

Click the Yes button.

Once done proceed with these steps.

-Click Start, type CMD and run as administrator

-Copy and paste the command below and hit enter.

netsh int ip reset

netsh advfirewall reset

netsh winsock reset

ipconfig / flushdns

ipconfig / release

ipconfig / renew

Restart your computer and observe the connection.

If issue persist, let's download the updated driver .

What is the exact model of your computer?

To check the system model proceed with these steps.

-Press Windows key + R

-Type msinfo32 and hit enter.

-Look for the system model and provide it here.

I hope the information above helps. Please let me know how it goes.

Have a wonderful day ahead and stay safe.

Sincerely,

Carlo T.
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Laptop wi-fi adapter intermittent disconnect/reconnect: event viewer logs

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