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WiFi connects to 5GHz broadband, but band is showing as 2.4GHz

Anonymous
2022-11-08T12:49:10+00:00

My laptop is connected to broadband on the 5GHz connection. However, when I try the function "netsh wlan show interfaces" on command prompt it is showing the band as 2.4GHz and the radio type as 802.11n. This is despite the fact that both my laptop and broadband are 802.11ac compatible. As such, others on the network are getting 200MBPs+ whereas I am getting max 15-20. I have updated the WiFi driver (Realtek RTL8822CE 802.11ac) and checked that the preferred band on the network adapter in device manager is 5GHz.

Can someone please advise?

Windows for home | Windows 11 | Internet and connectivity

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  1. Mario Bressan 3,190 Reputation points Independent Advisor
    2022-11-09T08:41:25+00:00

    Have you ever connected your laptop to another 5GHz network to see the speed you want?

    Also, have you checked in the advanced properties of your Realteck wifi package to see if it is properly configured?

    Wireless mode 802.1111a/b/c = dual band

    Preferred Band = no preference

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  2. Anonymous
    2022-11-08T16:43:59+00:00

    Hi Mario,

    Thanks for your response.

    Our router does have the two networks separated, and I am connected to the 5GHz one, but yet it still says that the band is 2.4GHz.

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  3. Mario Bressan 3,190 Reputation points Independent Advisor
    2022-11-08T15:55:43+00:00

    Hi, I'm Mario, and I'd be happy to help with your issue.

    We are sorry about what happened.

    I checked all the interactions reported in this thread and the Advisor tried to help you without success. However in my analysis, a possible error would be in your internet router.

    Is it your internet router? Did you configure it yourself?

    Usually the newer routers have the 5GHz and 2.4GHz networks mixed together, so the receiver itself chooses the one with the better signal.

    So one way to test the issue is to configure the internet router to SEPARATE the two networks, and after that, do the tests on the computer, ok?

    I await your response in this was to continue helping you.

    Kind Regards,

    Mario B.

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  4. Anonymous
    2022-11-08T14:42:22+00:00

    Dear Scott__99,in this case unfortunately I ran out of new ideas for the problem;

    But don't worry, maybe another user in the community has a new solution;

    See you soon!

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  5. Anonymous
    2022-11-08T14:40:39+00:00

    Hi LuizScruz,

    I have done both of these and it has still not resolved the issue

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