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I have had several issues with explorer in Windows 11 Pro 64 Bit over the last 6 months.
Several times explorer either does not respond or often does not allow me to do basic tasks such as use my task bar, use task manager, or other application seem to just freeze and wait for explorer to respond to restart.
I have seen in Security and Maintenance several events of explorer.exe stop working with log events such as this:
Source
Windows Explorer
Summary
Stopped working
Date
4/23/2023 1:07 AM
Status
Report sent
Description
Faulting Application Path: C:\Windows\explorer.exe
Problem signature
Problem Event Name: BEX64
Application Name: Explorer.EXE
Application Version: 10.0.22621.1485
Application Timestamp: 170d6771
Fault Module Name: ucrtbase.dll
Fault Module Version: 10.0.22621.608
Fault Module Timestamp: f5fc15a3
Exception Offset: 000000000007f61e
Exception Code: c0000409
Exception Data: 0000000000000007
OS Version: 10.0.22621.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 395a
Additional Information 2: 395a129494b48244deb6efc63e28f34a
Additional Information 3: ab46
Additional Information 4: ab46830ae72ed5b51c499a36ddca16c6
Extra information about the problem
Bucket ID: 19116ae1d0898d2d76f7a815e3ea25f6 (1654976200053499382)
I have tried several repair techniques to fix this with no luck.
I have tried the following so far:
Sfc scan now (no issues reported)
Dism restore health (completed)
Cleared explorer cache files
Scanned for infections (none were found)
Checked for updates(I am on the latest)
Graphics Card Drivers are up to date.
I have even reset my pc to see if this would help, it has not.
Before this was so bad that within File explorer, the window would visually flash in a glitch formation and take a bit to respond to any action of opening, copying, and or moving the window.
The strange thing is if I restart my pc, the computer functions as expected with File explorer, task bar and pretty much everything for a short time, then without fail this issue occurs sometime after the pc being on.
I have been in the industry of IT for 15 years, and have never had this much issues with explore that I simply cannot find a fix for.
Any advise that you can provide that I can try is greatly appreciated.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Your computer is not working properly because your files are mostly likely fragmented. It can also can be a read write issue as writes takes longer then reads.
Also there is actually an update maybe your PC didn't install this. https://support.microsoft.com/en-us/topic/update-for-universal-c-runtime-in-windows-c0514201-7fe6-95a3-b0a5-287930f3560c
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Hi Adam,
I'm Sumit, here to answer your query at the Microsoft Community.
I might suggest trying to obtain a user mode dump which will give more information on the crash.
You can configure Windows to create user-mode dumps. Create a System Restore Point first.
If you copy and paste the following in Notepad and save as a .reg file (save with the .reg extension and give it any name such as dump.reg), then right-click the .reg file and select "Merge" to add to the registry, a .dmp file at the time explorer.exe crashes should be created in the C:\CrashDumps folder:
Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\explorer.exe]
"DumpFolder"=hex(2):43,00,3a,00,5c,00,43,00,72,00,61,00,73,00,68,00,44,00,75,\
00,6d,00,70,00,73,00,00,00
After Explorer (explorer.exe) crashes, please share the file through Onedrive for investigation.
I look forward to the answer.
