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Hi, and thanks for reaching out. My name is Miguel O., Sorry to hear you're experiencing this issue!
A. User posted a solution to a user who had a similar issue:
"I suggest that you download Windows 10 drivers for the mouse and install it. If the drivers for 10 are unavailable you can download the latest drivers and install it in Compatibility Mode. Click on the link below to access the website to download the driver
https://www.microsoft.com/accessories/en-in/d/n...
To learn how to uninstall and reinstall drivers and how to install it in Compatibility, refer to the article below which outlines the steps in detail
How to: Install and Update drivers in Windows 10
http://answers.microsoft.com/en-us/insider/wiki...
"
Original post
https://answers.microsoft.com/en-us/windows/for...
If your problem persists or the problem is fixed please let me know!
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