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slow wifi connection on my hp laptop (windows 10)

Anonymous
2024-08-30T08:24:35+00:00

Hi, there seems to be a problem with my hp laptop, later today i was playing an online game then suddenly my laptop restarted itself and i turned it on and it said something is wrong with my wifi connection that wrote in the message so then i restarted it again the message disappeared somehow i lost every single connection so, i went inside the lounge area where my router is then i was connected i lost all connection even my mobile hotspot that my laptop could detect when im in a different area disappeared my laptop can no longer detect my Neighbours wifi it used to detect it with full bar's, i can only, connect to my wifi when im next to my router, even if im playing an online game while being next to the router between 5-20 minutes i'd disconnect all other device's can connect while being far away from the router (i tried command prompt, reset network, update adaptor's, troubleshoot, checked update, searched for tutorials, and changed to 5gh,).still nothing works. i also found another person having the same problem can you help me?.

Windows for home | Windows 10 | Internet and connectivity

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Kayece Jan Mae Amizola 14,840 Reputation points Independent Advisor
2024-08-30T09:08:09+00:00

Hi,

Kayece here, an Independent advisor and a user just like you. I will be happy to assist you today.

I understand that you have an issue with your connection. It slows down and sometimes you experience disconnection from your WIFI. Several possibilities can cause this. It might be an outdated system or driver, Internet or system issue, maintenance, or upgrades by your ISP, and router or modem issues.

Please do the following steps. If the steps do not help, proceed to the next one.

*Can you check if your windows and driver are updated? There is a possibility that you had this issue due to the system and drivers are not updated.

Start > Settings > Update & Security > Windows Update, and then select Check for updates.

For drivers, please check your PC, Laptop, or BIOS manufacturer to see if your current driver is compatible with your current system.

*Run an anti-virus and see if there is Malware on your device

*Enable WWAN and WLAN services.

Press Win key + R > type in services.msc > click OK > Look for WLAN Autoconfig and WWAN Autoconfig > Right-Click Properties and set it to automatic (If it's already set to automatic, right-click then click stop then start it again) > Restart PC and check.

*If the issue persists, run the following command in Command Prompt (Admin). Follow the steps below to do so.

Press Windows Key + X.

Click on Command prompt (Admin).

Type the following commands, and hit Enter after each command:

netsh int tcp set heuristics disabled

netsh int tcp set global autotuninglevel=disabled

netsh int tcp set global rss=enabled

netsh winsock reset and press Enter

netsh int ip reset and press Enter

ipconfig /release and press Enter

ipconfig /renew and press Enter

ipconfig /flushdns and press Enter

Source: https://answers.microsoft.com/en-us/windows/for...

*Perform sfc and run the DISM command.

https://support.microsoft.com/en-au/topic/use-t...

After all has been processed, Restart your device

I hope this helps. If you need more assistance, please let me know.

Stay Safe!

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