SSD occasionally disconnected

Question

SSD occasionally disconnected

Anonymous

I used to have this problem before about a year ago, sometimes when there's a load on my M.2 SSD, it would randomly disconnected, showing log in Event Viewer as Error from source Event 11, Stornvme; The driver detected a controller error on \Device\RaidPort2. Noted that I never heard or use RAID before. I even bought a new SSD to test if it was a faulty hardware, but it was not. My new SSD would still have this problem. Then after some time, some updates, without me noticed it, the problem just gone for almost a year. Now it came back 3 days ago, after a Windows update, I think. I'm so lost, no amount of research can help me with my problem. I personally believe that it was a software problem as that would explain why some time later the problem did not occur until now. Maybe firmware incompatibility with Windows updates?

Also, I encountered this problem for the first time when I play a video game. so I tried moving the installation folder to another SSD drive, too, and the problem still persists.

System Information

CPU: AMD Ryzen 5 5600X

Mainboard : Asus ROG B550-F Gaming WiFi

RAM: Team Group T-Force XTREEM ARGB DDR4 8GB (4 of them)

For SSD:

Samsung 980 PRO 1TB (the first one in which the problem appeared)

Samsung 990 PRO 2TB (the one I bought to test)

OS: Microsoft Windows 11 Home

OS Version: 10.0.22635 N/A Build 22635

installed build: 22635.4010 ni_release

Things I have tried

-Switch M.2 port

-Switch to a new SSD

-Disable ASPM from both BIOS setting and power management

I don't know how to save an event from Event Viewer, maybe this?

For XML:

<Event xmlns="**http://schemas.microsoft.com/win/2004/08/events/event**">
<System> <Provider Name="stornvme" /><EventID Qualifiers="49156">11</EventID><Version>0</Version><Level>2</Level><Task>0</Task><Opcode>0</Opcode><Keywords>0x80000000000000</Keywords><TimeCreated SystemTime="2024-08-17T20:24:25.5721283Z" /><EventRecordID>1914133</EventRecordID><Correlation /><Execution ProcessID="4" ThreadID="39456" /><Channel>System</Channel><Computer>Floris</Computer><Security /></System>
<EventData> <Data>\Device\RaidPort2</Data><Binary>0F00240001000000000000000B0004C002000000000000000000000000000000000000000000000001000000200004000B0004C0020000000000000000000000000000000000000000000000</Binary></EventData> </Event>

Please help me. I'm so lost.

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8 answers

Answer 1

Anonymous

Thank you for your reply

Though as I stated above, I have never heard or use RAID mode before. It's always AHCI in the BIOS since the beginning. The fact that it shows like that in the Event Viewer is very confusing.

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Answer 2

Hello, SECTOR12345

It looks like you’ll need to troubleshoot further using Safe Mode and a clean boot. Since the issue didn’t occur for a while after updating the drivers, it’s probably not a driver problem. Instead, it seems like a background program is interfering with the hard drive connection after running for some time. Although you might not be keen on using Safe Mode and a clean boot, the fact that the problem appears after a while means any troubleshooting method will be equally challenging.

Yuhao L

Microsoft Community Technical Support

Answer 3

Anonymous

Quick update here. Yes, the issue is still happening just now with all drivers updated.

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Answer 4

Hi, Yuhao L

Thank you for a fast reply.

I thought I updated everything including SSDs' drivers, BIOS, Windows, but completely forgot about chipset drivers. Therefore, updated it last night. So far the issue has not occurred yet but I'm still keeping a close watch, as there was once when it hadn't occurred for a couple of weeks. Thought I fixed it but then it happened again.

That was also the reason I haven't tried Windows Safe Mode method, as sometimes the devices would work normally for couple hours, even days. Trying to identify the cause this way would be highly time consuming.

I'll keep this post updated as soon as there is more information to be shared.

Answer 5

Hello, SECTOR12345

Welcome to Microsoft Community.

The message “The driver detected a controller error on \Device\RaidPort2” is already hinting that the issue is related to the driver. Have you tried updating the drivers from the manufacturer’s website? This includes specific drivers for your hard drive and the motherboard chipset drivers. Driver issues can easily cause hard drive connection problems. Besides updating the drivers, make sure to update Windows itself and the BIOS, as these can also affect hard drive connectivity.

Additionally, have you tried booting into Windows Safe Mode? Safe Mode only loads the most basic drivers and services to help troubleshoot system issues. If your hard drive works fine in Safe Mode but not in normal mode, it could indicate a problem with third-party software or drivers. After that, you can try a clean boot to further diagnose the issue. Clean boot starts Windows with a minimal set of drivers and startup programs. It can be used to determine whether a background service or program is interfering or causing a problem. These steps might look complicated at first glance. However, to avoid any trouble for you, please follow them in order and step-by-step.

How to start Windows in safe mode - Microsoft Support

How to perform a clean boot in Windows - Microsoft Support

Yuhao L

Microsoft Community Technical Support

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SSD occasionally disconnected

8 answers