Thanku yes I am able to get to that step obut after that it asks for a recovery disc
Let's try the following method. it may work out,.?
Try the reset using the - Windows Recovery Environment - WinRE
Press+hold the Power button to force a shutdown. Turn on the PC again
and when the Acer - Logo appears, continue pressing the power
button,.. until the "Automatic Repair" appears. Let it finish
its action when the "Troubleshot" option is displayed
clik on it >> will show "Troubleshoot" click
- Reset this PC - To start the process
it gets lost. Folow steps to access the WinRe on this video
https://www.youtube.com/watch?v=aJYVh7_fXaY Disclaimer. This is a non-Microsoft video. Don't click on anything