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Why are emails appearing on my phone but not in Outlook app, but can be found through search in Outlook?

Anonymous
2024-02-07T15:53:07+00:00

I’ve had several instances where emails have appeared on my phone, but not appeared on my PC. When I search within Outlook on the PC, the emails are found and can be opened, but still do not appear in the inbox.

Emails appear on phone but not in Outlook

Doing a ‘search’ in Outlook, the email appears in the search results and it’s folder location appears as ‘In Box’

Closing the search, the email is no longer apparent.

Closing Outlook and restarting does not fix it.

I closed outlook, deleted the .OST file and restarted Outlook – lots of emails appeared, including the missing one from above.

Is this a known issue and how do I resolve this organisation wide? I cannot delete the .OST file for every individual user...

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2024-05-09T00:22:13+00:00

    I am also experiencing this issue. MS does not seem to be giving this problem any attention. I just can't trust Outlook any more. I nwill have to look for an alternative. Complete incompetence.

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  2. Anonymous
    2024-06-03T20:19:43+00:00

    I found I was able to fix this issue by switching to the new outlook. Update your outlook on your PC.

    Look to top right hand corner and switch to new outlook.

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  3. Anonymous
    2024-08-20T11:23:51+00:00

    I fixed this by turning off "Show Focused Inbox" in View.

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  4. Anonymous
    2024-06-13T00:08:48+00:00

    This happened to me at work as well (visible on iPhone but not in Inbox on laptop until I search for it). However changing the view in Outlook on the laptop from “All” to “Unread” back to “All” again seems to have fixed it (for now at least).

    Not sure if my picture of where this is has been inserted properly. But refer to some pictures here to find the options to toggle between https://answers.microsoft.com/en-us/outlook\_com/forum/all/how-to-get-all-and-unread-options-on-outlook/50b272b5-c83f-481f-98a2-a039c619e38d

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  5. Anonymous
    2024-02-07T20:57:29+00:00

    Dear CJ_875,

    Good day. Thank you for posting to Microsoft Community.

    Based on your description, I understand that you have an issue "Why are emails appearing on my phone but not in Outlook app, but can be found through search in Outlook?"

    1. This issue could be caused by a synchronization problem between your phone and Outlook app.
    2. Have you checked if your Outlook app is up to date. If not, update it to the latest version. Please let us know what version you are currently using, What version of Outlook do I have? - Microsoft Support.
    3. Have you checked if there are any filters or rules set up in Outlook app that might be causing the emails to not appear in the inbox.
    4. If the issue persists, you can try repairing the Outlook app, Repair an Office application - Microsoft Support/ Fix your Outlook email connection by repairing your profile - Microsoft Support or creating a new Outlook profile, Create an Outlook profile - Microsoft Support.

    If the issue is organization-wide, you can contact your IT department or Microsoft support for further assistance.

    If you're still having trouble, please let me know and I'll be happy to assist you further.

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