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Me-1817 suggested Docs-4663 edited

Processor Compatibility

I'm the technology director at our school. Two years ago, we purchased new Microsoft Surface laptops for our faculty that have Intel Core i5-7200U processors. Windows Update says they are not compatible with Windows 11. How can two-year-old laptops made by Microsoft not be compatible with Windows 11? It sounds like a money grab to get us to purchase new products.

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I have a more recent example of the same.
In the MS web shop the MS Surface Go 2 tablet is shown as available, with the statement: "Free upgrade to Windows 11".
This Surface Go 2 has in it's simplest configuration an Intel Pentium Gold 4425Y processor, which - momentarily - is not even listed as supported for W11 in Microsoft's 'Windows 11 Specs and System Requirements'. WEIRD !

My 3,5 year old laptop on the other hand has an Intel Core i5-6200 processor. When checking for the usual updates for it's W10 system I receive the warning : "The processor isn't currently supported for Windows 11." And indeed, in the above mentioned listing this processor too is not mentioned as supported.

HOW CAN THAT BE ? According to several processor comparison sites the Core i5-6200 is far superior to the Pentium G4425Y. So how can that tablet with the weaker processor be OK for W11, but the laptop with the (far) better processor not ?!?

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MostafaNada-0384 avatar image
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MostafaNada-0384 commented MostafaNada-0384 published

Same here!!!!!

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cheong00 avatar image
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cheong00 commented cheong00 edited

Unfortunately the Microsoft people who have right to change decision is not reading "Site Feedback" forum because this forum is for reporting problem on the "Microsoft QnA" site, and no other Microsoft divisions will read it. No matter you post any time here things will not be changed.

It would be more probable if you create issue on the Feedback Hub App. Try to complain in the place where people will actually receive complain. Don't complain at a hospital that a road should be built to connect the area you're in and some other place. The hospital may be owned by the same government, but that's not going to work.

Btw, given Win11 would be released within a month, I don't think they have time to do changes related to processor support, especially when it's related to the pipeline.

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Docs-4663 commented Docs-4663 edited

As above use the feedback hub to report directly to Microsoft:
https://support.microsoft.com/en-us/windows/send-feedback-to-microsoft-with-the-feedback-hub-app-f59187f8-8739-22d6-ba93-f66612949332


Windows 11 can be installed in a supported or unsupported fashion.


The Windows update agent checks parameters.
If the computer parameters (CPU, BIOS, Drive partition structure, TPM, Secure boot, etc.) do not meet the Microsoft criteria the supported upgrade is denied.

End users then have 3 choices:

1) continue using Windows 10 for the next 4 years (wait to see whether an unsupported parameter becomes supported) in the fully supported mode:
https://docs.microsoft.com/en-us/lifecycle/faq/windows
https://docs.microsoft.com/en-us/lifecycle/end-of-support/end-of-support-2021
https://docs.microsoft.com/en-us/lifecycle/end-of-support/end-of-support-2022
https://docs.microsoft.com/en-us/lifecycle/end-of-support/end-of-support-2023
https://docs.microsoft.com/en-us/lifecycle/end-of-support/end-of-support-2024
https://docs.microsoft.com/en-us/lifecycle/end-of-support/end-of-support-2025
https://docs.microsoft.com/en-us/lifecycle/products/windows-10-home-and-pro


2) modify the registry and files so that the Windows update agent does not recognize the unsupported parameters > perform an upgrade from Windows 10 to 11 in the unsupported mode

3) backup important files to another disk drive or the cloud > clean install Windows 11 > restore important files



There are multiple websites with multiple reports or successful windows upgrades from 10 to 11 with unsupported computer configurations.
These computers included: desktops, laptops, and tablets.
Many were with very old hardware.
Windows updates and Microsoft Defender automatic updates were successful.




Supported upgrades should have major improvements in performance and security.


End users must evaluate their risks and benefits in considering unsupported upgrades / installations.

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