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Event 1000, Application error

Anonymous
2024-01-22T23:32:41+00:00

Hello, I've been having trouble playing games because they keep crashing. I have already tried a clean reboot, gpu updates etc. Can anyone help me out?
This is the error im receiving in Event Viewer:

Faulting application name: EpicGamesLauncher.exe, version: 15.20.0.0, time stamp: 0x659ffb0b

Faulting module name: ntdll.dll, version: 10.0.22621.2506, time stamp: 0xbced4b82

Exception code: 0xc0000005

Fault offset: 0x0000000000033aca

Faulting process ID: 0x0x828

Faulting application start time: 0x0x1DA4D891AC36206

Faulting application path: C:\Program Files (x86)\Epic Games\Launcher\Portal\Binaries\Win64\EpicGamesLauncher.exe

Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll

Report ID: cc6cd197-d7c6-4175-9655-05a4c3b88aae

Faulting package full name: 

Faulting package-relative application ID:

Windows for home | Windows 11 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-01-26T19:47:31+00:00

    I didn't get additional information from the Event logs.

    Anyway, errors like this could also be related to a GPU driver issue so I will recommend that you update the GPU driver to the latest version.

    If that doesn't help, try to uninstall and reinstall the GPU driver.

    I hope this helps. Feel free to ask back any questions and keep me posted.

    4 people found this answer helpful.
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  2. Anonymous
    2024-01-24T15:26:40+00:00

    Thanks for reaching out!

    After running the System File checker it said I didn't have any corrupted files, but it still seems to be crashing.
    Are there any other ways to solve this problem?

    3 people found this answer helpful.
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  3. Anonymous
    2024-01-25T18:52:50+00:00

    I can't access the file because it asks for an account.

    Can you upload the file to WeTransfer instead?

    1. Go to https://wetransfer.com/ and click " I just want to send files".
    2. click (+) logo or select a folder to upload the files.
    3. click 3 Dots(...) beside "Transfer".
    4. select Get Transfer Link.
    5. click Get a link.
    6. Copy the link and share it here.

    Thanks.

    1 person found this answer helpful.
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  4. Anonymous
    2024-01-23T01:32:38+00:00

    Hi jenny.xo,

    I'm Paul, I'm sorry to hear you're having a problem.

    Don't worry, I will help you to solve it.

    Since the "Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll" is a system file, I will first recommend that you use System File Checker to check and fix corrupted system files that may be the cause of the issue. Please refer to the link.

    https://support.microsoft.com/en-us/help/402652...

    I hope this helps. Feel free to ask back any questions and keep me posted.

    1 person found this answer helpful.
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  5. Anonymous
    2024-01-25T08:01:57+00:00

    Sorry if that didn't help.

    Can you share the System/Application event logs?

    >> Open Event Viewer.

    >> Click Windows Logs.

    >> Right-click System/Application .

    >> click "Save all events as"

    >> Select location, name the file, and click Save.

    >> select "Display Information for these languages ", click English and click OK.

    >> Upload the saved log file to OneDrive and share the link here.

    Thanks.

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