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Candy Crush Saga - forced upon me

Anonymous
2024-03-16T00:12:09+00:00

when i start my laptop, and before i even put my PIN in i'm offered Candy Crush Saga - whatever that is. How do i stop this happening. It's outrageously intrusive of Microsoft to do this. It's just another manipulative waste of time. By the way - what pre set category should i use for this enquiry?

Windows for home | Windows 10 | Security and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-03-16T01:51:31+00:00

    Hello. Oh noooo not the most addicting game in the world. Candy Crush Saga! hehe. Yes do not install it, it will make you want to eat candy and it has been legally defined as a adicting game. I played it a few times but I did want candy but my mind works a tad bit diffrent then others i guess because I did not get addicted to it. Kind got bord after a wile maybe it was to easy for me dunno. I think it is in the correct Security and Privacy section. Maybe if you had a fellow family member that played that game then the little ad to come back to play would show up. Just check to see if it is installed and if it was feel free to uninstall it

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  2. John Jefferson Doyon 57,400 Reputation points Independent Advisor
    2024-03-16T02:44:56+00:00

    Hi Janet, I am John J.D., a fellow Microsoft user like you.

    I understand your frustration. Dealing with persistent ads can be really annoying, but let's try to troubleshoot this together. I'm here to help. It is possible that these ads are from Windows Spotlight. Are you currently using it in your lock screen settings?

    If so, please try turning it off by going to Settings (Win + I key) > Personalization > Lock screen > Personalize your lock screen, and choose Picture, then restart your PC and check if issue persists.

    Let me know how it goes.

    John J.D.

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  3. Anonymous
    2024-03-17T22:58:21+00:00

    Thanks John,

    I'm not using Windows spotlight (well, i never elected to use it, who knows what Microsoft decides for you.) I have never installed anything like Candy Crush and no one else uses my account r laptop. For some reason this response has come to my work account). I'll try your solution when i am back at my own laptop.

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  4. John Jefferson Doyon 57,400 Reputation points Independent Advisor
    2024-03-18T01:48:47+00:00

    Thank you Janet for letting me know.

    Feel free to try the solution when you're back at your own laptop, and let me know how it goes.

    John J.D.

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