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Whenever I try to add an additional member account in MSN Premium (I can add up to 10 accounts), I keep getting the same error message:
ErrorFailed to add ******@msn.com to your membership. If this problem persists, please contact customer support. (Error Code: 0x80045024)
I hope this service isn't down, since this is the only reason I am willing to pay for MSN Premium
Using New Outlook on Windows for professional communication and productivity
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I have tried in Incognito and still the same error
Yes, I am trying to add a a new member to my MSN Premium account with a new @msn adress trough https://membercenter.msn.com/UserManagement.aspx
Doesn't seem to be working
I have the same problem! Would love to know if there is a way to work around this?
I'll see if I can find out what is going on with it.
hey there! did you find a solution? please let us know, I've been trying for days to fix this. thinking maybe my account is the problem? I've contacted Microsoft support and let them screen connect to my computer, they couldn't help either. Please let us know if it's some temporary error related to Msn servers or something else.
As of May 5th, 2024 this issue persists and there has been no update. Can someone give us an idea when this is supposed to be resolved?
Hi, I'm Diane and I'm happy to help you today.
Are you trying to add a new user to the MSN subscription (separate mailbox), not another alias to your own account, correct?
Does the address you are trying to add exist already?
Try logging in using a private browser window to do. If it works, you need to clear the browser cache and cookies. To open a private browser window, right-click on the browser icon on the taskbar and choose the option for a new private or incognito window.
If you are trying to add a new alias to your account, do it from https://account.live.com/names/manage
As an FYI, if you have 6 or fewer users, a Microsoft 365 Family subscription might be a better deal and it includes the office software.
Let me know how it goes, I'm here to help you further if needed.
-- Diane