Chrome and Firefox browsers close, Edge unaffected

Question

Directly following Microsoft Defender Antivirus cloud protection's gathering of additional security intelligence, both Firefox and Chrome browsers close.

This happens multiple times a day, and is a recurring issue that has been going on for months.

Edge is unaffected, and "just use Edge" is not a viable option.

No virus or malware are present, a complete wipe of Chrome and reinstall was done with absolutely no extensions, but the problem persists.

I've gone over event logs and am coming up with nothing.

Answer 1

Hi,

I am R. Cord, Independent Advisor.

I hope you are doing well.

have you done scan tests with some Anti malware of the malware bytes type?

It is a really strange situation affecting the 2 browsers

Even though you mentioned that you have already scanned your computer for viruses and malware, it's always a good idea to run a full malware scan using a reputable antivirus program. Some malware may be able to evade detection by certain antivirus programs, so using a different antivirus program may help to uncover any hidden threats.

so It's so hard to provide a workaround without a better investigation, let's star from some points.

Do you have an active firewall?

Any third party antivirus software?

Have you tried to pause all antivirus protection temporarily to see if the case is solved and no more crashes occur?

Hardware Acceleration: Sometimes enabling hardware acceleration in your browser settings can cause issues with your computer's graphics card and lead to browser crashes. You can try disabling hardware acceleration in your browser settings to see if this resolves the issue.

Try Update or reinstall graphics card drivers

Run in cmd.exe "sfc /scannow" wait the progress.

More troubleshooting for Firefox Crashes:

https://support.mozilla.org/en-US/kb/troublesho...

Other good topic, but be aware is not an official topic:

https://browserhow.com/how-to-reopen-recently-c...

More tips for Chrome:

Run Chrome in Compatibility Mode

Some programs may perform better in the earlier version of Windows, so you can also try running Google Chrome in compatibility mode when Google Chrome closes automatically on start Windows 10.

Step 1. Right-click Google Chrome, and choose Properties.

Step 2. In the Compatibility tab, check Run this program in compatibility mode for and click Apply & OK.

Let me know if helps!

Regards,

R. cORD