Microsoft Store Closes Immediately After Opening

Question

I am using Windows 10 ver 2004 OS Build 19041.450.

Microsoft Store closes immediately after opening, I have gone to Settings/Apps and Reset Microsoft Store but it makes no difference.

Looking through previous replies on answers.microsoft.com I have run PowerShell -ExecutionPolicy Unrestricted -Command "& {$manifest = (Get-AppxPackage *WindowsStore*).InstallLocation + '\AppxManifest.xml' ; Add-AppxPackage -DisableDevelopmentMode -Register $manifest}"

I have also run wsreset

Nothing enables me to run Microsoft Store, other apps are running such as Calculator, Maps, Sticky Notes etc.

Answer 1

Hello arc1950,

I'm John an Independent Advisor and a Microsoft user like you. I'll be happy to assist you today. I understand you have a problem with Microsoft Store not working. Did you made any changes recently? When was the last time it's working properly?

**Run the troubleshooter:

Select the Start button, and then select Settings > Update & Security > Troubleshoot, and then from the list select Windows Store apps > Run the troubleshooter.

**Check the Microsoft Store Install Service

Press the Windows Key + S and type in services.msc.

Find the Microsoft Store Install Service and double click, If the status is Running, click Restart

If Disabled, change it to Automatic, click Start and click OK.

Uninstall the Store:

Press Windows key + X

Click and Run Windows PowerShell as Administrator

copy paste the command below then press Enter

get-appxpackage *WindowsStore* | remove-appxpackage

After that, proceed to reinstall Store

Reinstall the Store:

Press Windows key + X

Click and Run Windows PowerShell as Administrator

At the command prompt, copy-paste the following then hit Enter:

Get-AppXPackage *WindowsStore* -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

Launch again your MS Store

If doesn't work, Please proceed with the method below.

1. Press WIN+R to open Run then type: %appdata%

On the address bar, Click AppData > Local > Packages

2. In there look for the folder Microsoft.WindowsStore_8wekyb3d8bbwe and renamed it to Microsoft.WindowsStore_8wekyb3d8bbwe.old

If a pop-up dialog box appeared preventing you to rename the folder don't close it yet, Open Task Manager then find Microsoft Store on the list. Right click then End Task then immediately press Try Again on the dialog box.

Proceed to Reinstall the Store via Powershell

Restart your PC then Launch Microsoft Store

I hope this helps! Kindly inform me if my suggestions does not solve the problem. I can provide another solution for you to try.

Sincerely

John DeV

Independent Advisor

Answer 2

Thank you for your prompt reply, this is the first time I have tried to use MS Store since upgrading to version 2004, I prefer to download and install programs, they seem more stable than apps.

I did the following:

Settings > Update & Security > Troubleshoot shows "No recommended troubleshooters at the moment"

Services.msc - Microsoft Store Install Service was running and set to Automatic, double-clicked it then clicked Stop and then clicked Start.

Uninstalled MS Store and re-installed

Launched MS Store, it opened and then closed.

Tried renaming folder Microsoft.WindowsStore_8wekyb3d8bbwe and it came up with message saying it was open in another program, ran Task Manager and I ended task Microsoft Store, clicked Try Again on rename - same error message. I restarted computer tried again but still I get the message saying the folder is open in another program.

Launched MS Store, it opened and then closed

Can you please suggest other solutions.

Thank you.

Answer 3

Hello arc1950,

Thank you for updating me that information. I'm sorry it didn't resolve the issue.

If it doesn't work, Please try to create a new local administrator account then check Microsoft Store app there.

https://support.microsoft.com/en-us/help/402692...

Sincerely

John DeV

Independent Advisor

Answer 4

Thank you again for your prompt reply.

I created an administrator account, switched to it but still MS Store opens and then closes.

I have an ISO file for Windows 10 ver 2004, if I run that will it reset MS Store to its original condition?

Thanks again

Answer 5

Hello arc1950,

Thank you for updating me that information. I'm sorry it didn't resolve the issue.

Yes that's the next method I would recommend. Please try to perform a Repair Install of Windows via In-place upgrade. It will definitely help in resolving update errors. Performing this can repair broken operating system files while preserving your personal files, settings and installed applications.

**Few things to check on the PC

Important: Back up your personal data and files to an external hard drive, USB thumb drive, or cloud location (such as OneDrive) before you begin any reinstall of Windows 10.

Ensure you are signed in or have administrator rights to do a repair install

Unplug all external peripherals except for the Mouse, Keyboard, and LAN cable before starting

Disable or uninstall any 3rd party Anti-Virus program to prevent it from interfering with the upgrade

Right click the 2004 ISO then Mount

Run the Setup then Make sure to select Keep personal files and apps

It might take some time to install Windows 10.

Make sure you don’t turn off your PC

Sincerely

John DeV

Independent Advisor