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WORD Laggy after MacOS Update

Anonymous
2024-05-23T18:35:15+00:00

Hello,

I'm a student, so I have no access to ask this question directly to Microsoft myself (i.e., the admin is my school).

But, essentially, ever since I've updated MacOS (on Macbook Air M1 2020) my Word program is extremely laggy after about 10 minutes of use. I can only write 10 minutes at a time before the words don't type synchronously, and things don't save properly.

I've done all the normal treatments - e.g., cache clearing, disabling plug-ins, getting updates for word, repaired disk, turned off animations...etc. - and nothing works. I think it's MacOS and Word not being compatible. I've downloaded an older version of Word already.

Wondering if anyone can help me!

THanks

Microsoft 365 and Office | Word | For education | MacOS

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  1. Jim G 134K Reputation points MVP Volunteer Moderator
    2024-05-31T20:53:19+00:00

    IMPORTANT UPDATE FROM MICROSOFT

    Build 16.85.526.2 (16.85.24052614) is now available. It contains a fix for Word sometimes becoming unresponsive. We ask that users reporting the issue please update to that latest build.

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  2. Bob Jones AKA CyberTaz MVP 435.9K Reputation points
    2024-05-27T16:04:58+00:00

    Unless you're using the Beta Channel for updates there was nothing newer than 16.85 as of the date of your message,

    Version 16.85.2 now is available to current Channel (Preview) but your version of macOS is behind... 14.5 is the current release.

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  3. Anonymous
    2024-05-24T12:45:56+00:00

    I have MacOS Sonoma 14.4 and Word Version 16.85. This is the earlier version of word than the latest one. The latest one was giving me even more problems so I downgraded.

    Thank you!

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  4. Anonymous
    2024-05-23T22:41:04+00:00

    Dear ACh_513,

    Thank you for reaching out to the Microsoft community. We are delighted to offer our assistance.

    May I know what is your MacOS version and Office version? Please share the version information with us so we could have a test on our side to see if we could help you figure it out.

    Thank you for your understanding and cooperation! Have a great day.

    Sincerely,

    Sean | Microsoft Community Moderator

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