One Drive Not Working with Mac OS 14 Sonoma

Question

My OneDrive is not syncing with Mac OS Sonoma.

I am getting the "you must restart OneDrive to continue syncing this location" message.

File access and copying are not working. The Finder hangs on "preparing to copy…" The copy never happens and I have lost access on the Mac to all of my OneDrive files. I can see them. They are one the OneDrive server. But, on the Mac I cannot open the file, download or copy to another location.

As all of my work is in the OneDrive Folder, I am frozen out of all of my files.

Answer 1

Hello Roregan! I'm Gunasekar and I'd be happy to help you with your question.

I understand that you are having trouble syncing OneDrive on your MAC OS 14.

Do you get any error code or message when syncing the files on your OneDrive MAC?

You could try the following suggestions below to restart the sync again.

To reset OneDrive on a Mac: -

a) Quit OneDrive. (Select the cloud icon in the top tray, then select Settings > Quit OneDrive.)

b) Find OneDrive in your Applications folder.

c) Right-click OneDrive and select Show Package Contents.

d) Browse to the Contents > Resources folder.

e) Double-click ResetOneDriveApp.command (or ResetOneDriveAppStandalone.command, if you're using the standalone app).

f) Start OneDrive and finish the setup process

Here's the related article for your reference:

https://support.microsoft.com/help/af3012d7-13ec-4ac9-bbb1-ebcd2a0cd756

-You can also follow the additional troubleshooting steps provided in the article above and check the results.

I hope this information helps. If you have any questions, please let me know and I’ll be glad to assist you further.

Best regards,

Gunasekar N

Answer 2

I HAVE FIXED IT TOOK ME AGES!

So I removed One Drive completely.

Then go to your one drive location in the finder. The finder will say in top right hand corner ‘One drive’ can’t be found. DELETE LOCATION. Click it.

Don’t worry this’ll only delete LOCAL files the online one drive files are still safe. (SAVE ANY FILES SEPARATELY TO SEPARATE LOCATION IF THEY HAVEN'T BEEN UPLOADED TO ONE DRIVE CLOUD YET)

Then reinstall one drive via App Store.

Then log in and CREATE a NEW one drive location in your FILES.

This worked straight away for me.

Hope it works let me know if it does WOOHOO :)

Sonama we beat you. So basically I see it as the local location needs resetting to a fresh location and previous local one drive files deleting first.

Then start a fresh with new one drive location on the Mac.

Answer 3

Same problem here!! Tried to download a fresher version of the Mac App store then directly on the MS site (the files and install were different for some reason). And both start to Sync, but shortly after Finder keeps on notifying me that OneDrive needs to restart to sync the folder...

Answer 4

Unfortunately, this procedure does not work with version onedrive 23.194.0917.0001. I tried uninstalling and reinstalling. It always seems that everything is OK, but as soon as I click on a file in the finder or try to save a new file, a message appears that it cannot be synchronized and that I should restart OneDrive.

Does anyone else have another solution??

Thanks Jarda

Answer 5

Thanks for helping with this. I did disconnect, reconnect, reset and reinstall.

No luck with any of that.

What should I try next?