PST Export taking long time

Question

Hi Team,

PST Export is taking long time than expected.

PST is approximately 15 GB, I have started the Export on 03- Apr

LastUpdateTimestamp     : 03/04/2019 PercentComplete   : 41

LastUpdateTimestamp     04/04/2019 PercentComplete      67

LastUpdateTimestamp     05/04/2019 PercentComplete     32

We have found export went backwards. Please advise.

Regards, 

Suji

Answer 1

Hi suji,

Thanks for your posting, since your PST file is large, this may need more time to export,  firstly, please make sure you have enough storage to save the exported PST file, generally, they are some steps help improve performance for Office applications, such as Windows OS performance, updates, add-ins, or incompatible device drivers and so on. Regarding this, please try to check as following:

1. Please confirm you have installed latest version of Office applications. (Open any application, such as Outlook, go to File > Office Account > Update Options > Update Now)
2. Check if there is a windows update for your OS.
3. Please try  opening your outlook in safe mode which will help disable add-in. then export or backup email to an Outlook .pst file.

If you still fail to finish exporting, we need to collect more information for further investigation.

1. Is there any error message if you fail to export? If yes, please share a screenshot of the error message with us when exporting.
2. Please go to File > Office account to check your Outlook version and provide a screenshot of the Product information for us,

Regards,

Bryan

Answer 2

Hi suji,

Do you still need our help? Feel free to let us know.

Regards,

Bryan

Answer 3

Why export, doing so looses data and settings?

With OL closed simply copy the *.pst to another local PC location