USB Device Charging Problem

Question

I recently started having an issue charging my Anker Soundcore Life Q20 headphones.

I am using an older Dell 620 Desktop that has been updated to Win10 Home.

Previously, I would plug the headphones into a USB port for charging with a micro USB cable without problem.

Now, when connected, the 'USB Device Not Recognized' alert appears, and then disappears after a couple seconds. This happens repeatedly, and will only stop when the headphones are disconnected.

I opened the Device Manager and note that under the USB section, an entry (with an error icon) appears briefly and then disappears. This also happens repeatedly while the headphones are connected. If I right-click quickly while the entry appears, I can see that the error code 43 (A USB port reset request failed) is reported while visible. After the entry disappears, the error code 45 (device not connected) is reported.

I have tried all available USB ports with the same behavior.

I have tried multiple micro-USB cables with the same behavior.

The headphones can be charged on a different Windows 10 computer, or a wall charger, without problems.

I have updated the drivers for all of the usual suspects in the USB connections section of Device Manager. Same behavior.

I have unistalled all of the usual suspects in the USB connections section of Device Manager. After restart, same behavior.

(The above 2 attempts done with all devices removed exept for USB keyboard & mouse)

I have changed the power management settings on the Root USB entries in Device Manager. Same behavior.

I have performed a Windows Recovery to a date prior to the issue starting. Same behavior.

I am out of ideas on what to try next, and I have not come across anyone experiencing the same behavior on-line.

Please advise me on what I may try next.

Thank You

Answer 1

Hi Lee,

USB devices should be charged regardless system recognising. Did you check actual charging?

Device may be not recognised due to some other driver installation.

Answer 2

Hi Igor,

I have no doubt that the headphones are charging while this issue occurs, or when the computer is in sleep mode. The charging light is illuminated.

The nuisance is that I can not charge while using the computer, or have the volume unmuted. The notification tone & alert occur every 10 seconds. I also can detect a reduction in processing speed due to the USB Device error cycling (also, it will wear out some of the electrons...just kidding).

I am hoping that the symptoms are recognised by someone who may direct me to a driver or setting that  can rectify it.

Thanks

Before anyone replies, I did perform a workaround to eliminate the USB device connection alerts and set the sounds to "none" for device connect & device disconnect.

Still curious, though, why this is happening.

Answer 3

Please check system journal (Event Viewer) for possible events at these moments. DistributedCOM errors should be ignored.

Or save system journal to evtx file and share it to OneDrive for analysis.

Answer 4

Please save system journal to evtx file and share it to OneDrive for analysis.