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driver power state failure Blue screen

Anonymous
2013-09-30T08:48:10+00:00

Hello,

I am experiencing a problem (such as below picture shows) while trying to shut my laptop down, same goes to hibernation and sleep. It does not happen always, but I think one of two times. How can i fix it? I have looked in forum but did not find similar parameters to mine. I assume it is some driver issue, and not hardware?

Any hep will be appreciated, Cheers.

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2013-10-10T20:51:40+00:00

    If you are connecting via ethernet, this means you are simply connecting a cable to the laptop for internet connection. If you are connecting wirelessly, you are using the laptop's built in wireless. Regardless, if you are using no 3rd party adapters, you have a Lenovo laptop if I remember correctly, yes?

    If so, navigate to Lenovo's drivers & support page for your specific laptop and download and install the latest Atheros network drivers -http://support.lenovo.com/en_US/downloads/default.page#

    Regards,

    Patrick

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  1. Anonymous
    2013-09-30T19:25:43+00:00

    Hi,

    Thanks for the dumps!

    They are all of the DRIVER_POWER_STATE_FAILURE (9f) bugcheck.

    This bug check indicates that the driver is in an inconsistent or invalid power state.

    By default, they are all faulting pci.sys which is the NT Plug and Play PCI Enumerator (system driver, not the true cause and is being driven to fault by something else). If we run an !irp on the 4th parameter of the bugcheck (blocked IRP address), we get the following:

    >[ 16, 2]   0  0 fffffa801098e050 00000000 00000000-00000000   

              Unable to load image \SystemRoot\system32\DRIVERS*athrx.sys*, Win32 error 0n2

    *** WARNING: Unable to verify timestamp for athrx.sys

    *** ERROR: Module load completed but symbols could not be loaded for athrx.sys

    athrx.sys is the Atheros network adapter driver. There are generally two reasons for a network related driver crashing:

    a) It needs to be updated.

    b) 3rd party antivirus / firewall software conflicting with NETBIOS ports and causing network conflicts.

    Ensure your network drivers are up to date via Lenovo's website. If you purchased this adapter 3rd party (did not come with the laptop) then check Atheros' website - http://www.atheros.cz/

    Remove and replace avast! with Microsoft Security Essentials for temporary troubleshooting purposes:

    avast! removal tool - http://www.avast.com/uninstall-utility

    MSE -  http://windows.microsoft.com/en-us/windows/security-essentials-download

    In your loaded drivers list, dtsoftbus01.sys is listed which is the Daemon Tools driver. Daemon Tools is a very popular cause of BSOD's in 7/8 based systems. Please uninstall Daemon Tools. Alternative imaging programs are: MagicISO, Power ISO, etc.

    Regards,

    Patrick

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  2. Anonymous
    2013-09-30T16:00:09+00:00

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  3. Anonymous
    2013-09-30T08:50:53+00:00

    We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

    WE NEED AT LEAST TWO DMP FILES TO SPOT TRENDS AND CONFIRM THE DIAGNOSIS.

    If you are overclocking (pushing the components beyond their design) you should revert to default at least until the crashing is solved. If you dont know what it is you probably are not overclocking.

    You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

    If you are overclocking stop.  (chances are if you dont know if you are, you are not)

    To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

    The procedure:

    * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.

    * Zip up the copy (compress them)

    *Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply.

    Link for how to  upload below.

    http://www.wikihow.com/Use-SkyDrive

    To ensure minidumps are enabled:

    * Go to Start, in the Search Box type: sysdm.cpl, press Enter.

    * Under the Advanced tab, click on the Startup and Recovery Settings... button.

    * Ensure that Automatically restart is unchecked.

    * Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).

    * Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.

    * OK your way out.

    * Reboot if changes have been made.

    Please also run MSinfo32 and upload the output as well.

    To run MSinfo32 please go to start>run>MSinfo32

    Go to "file" "save" and upload the saved file with the DMPS

    System specs are extremely useful so please include whatever you know.

    Blue Screen View & Who Crashed are often wrong and should only be used in an emergency...

    Basic troubleshooting Windows/hardware here

    You can read more about BSODS here

    You can learn how to test your memory here

    Asking an effective question gets help faster read how here

    Driver verifier-Tracking down a mis behaving driver  here

    Team Zigzag3143.com

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  4. Anonymous
    2013-09-30T08:50:28+00:00

    Hi,

    In order to assist you, we will need the DMP files to analyze what exactly occurred at the time of the crash, etc.

    If you don't know where DMP files are located, here's how to get to them:

     1.    Navigate to the %systemroot%\Minidump folder.

     2.    Copy any and all DMP files in the Minidump folder to your Desktop and then zip up these files.

     3.    Upload the zip containing the DMP files to Skydrive or a hosting site of your choice and paste in your reply.

    If you are going to use Skydrive but don't know how to upload to it, please visit the following:

    http://www.wikihow.com/Use-SkyDrive

    Please note that any "cleaner" programs such as TuneUp Utilities, CCleaner, etc, by default will delete DMP files upon use.

    If your computer is not generating DMP files, please do the following:

    1. Start > type %systemroot% which should show the Windows folder, click on it. Once inside that folder, ensure there is a Minidump folder created. If not, CTRL-SHIFT-N to make a New Folder and name it Minidump.
    2. Windows key + Pause key. This should bring up System. Click Advanced System Settings on the left > Advanced > Performance > Settings > Advanced > Ensure there's a check-mark for 'Automatically manage paging file size for all drives'.
    3. Windows key + Pause key. This should bring up System. Click Advanced System Settings on the left > Advanced > Startup and Recovery > Settings > System Failure > ensure there is a check mark next to 'Write an event to the system log'.

    Ensure Small Memory Dump is selected and ensure the path is %systemroot%\Minidump.

    1. Double check that the WERS is ENABLED:

    Start > Search > type services.msc > Under the name tab, find Windows Error Reporting Service > If the status of the service is not Started then right click it and select Start. Also ensure that under Startup Type it is set to Automatic rather than Manual. You can do this by right clicking it, selecting properties, and under General selecting startup type to 'Automatic', and then click Apply.

    If you cannot get into normal mode to do any of this, please do this via Safe Mode.

    Regards,

    Patrick

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