Mic won't work after connecting Oculus Quest 2

Question

Hello! Today, I tried connecting my new Oculus Quest 2 to my PC using a USB C cable and played for a few hours before finally taking a break. However, it seems that my normal PC microphone has suddenly stopped working once I connected the Oculus. The Oculus is disconnected now and I cannot find any indication it ever even connected to my PC mic itself. Suddenly, just my mic has completely stopped picking up sound. I speak loudly and clearly like I always do, and any indication of something being picked up is just not there. The mic has been working perfectly fine in the past months that I have it.

The PC mic is a Yeti Stereo and I've tried things like restarting the computer, making the mic the default one for Windows, checking multiple times that it's the one set for the input device and even switching it around a few times and making sure it's connected to the device, I've tried updating the whole computer and all drivers, I've tried basically everything my friend and I can think of. I can tell the microphone is on because the light that shows it's not muted is on and I've tried switching it to muted and not muted a few times but it just hasn't made a difference.

I'm on a Windows 10 and I've tried opening Windows Speech Recognition only to get more dead ends and errors like "The Wizard could not start". Ect. I really just cannot figure out what could have broken it. This mic is only a few months old and it certainly shouldn't be ruined so suddenly like that since I think I've taken pretty good care of it.

Is there someone who knows what kind of issue this could be and how to fix it?

Answer 1

Hello, I'm Louie, and I'm happy to help you today. Hope you're doing well and safe there. I'm sorry that you're having trouble with your microphone.

If you have microphone issues, make sure your privacy settings are configured properly

Select Start > Settings > Privacy , and then select Microphone from the left menu.

Under Allow access to the microphone on this device, select Change. Make sure the toggle is turned On.

If you’re having this issue with a specific app, scroll down to Choose which Microsoft Store apps can access your microphone and make sure that the toggle next to that app is turned On as well.

Try also running the Recording Audio Troubleshooter while your headphone is connected.

1. Open Start Menu.
2. Type and search for "Troubleshoot settings". Open it.
3. In the right pane, if you can't see the said troubleshooter or no recommended troubleshooter is listed, click on Additional troubleshooters.
4. Now, look for the said troubleshooter and click it.
5. Click on "Run the troubleshooter"
6. Select the microphone of your headphone and proceed.

Also try checking Microphone if it was disabled in Sounds > Recording

If yes, kindly try this:

1. Right-click on Speaker icon in the right-side of your taskbar and select Sounds.
2. Click Recording tab and see if the microphone of your headphone is listed there.
3. If not, right-click and make sure the option "Show Disabled devices" is checked.
4. If the said device is now visible, right-click on it and select Enable.
5. To make it default, right-click on it again and select Set as Default device.

If that doesn't help, kindly roll back, update or reinstall your audio input driver of your headphone by following the steps below:

To roll back the said driver (restore the previous installed driver):

1. Open Start Menu.
2. Type Device Manager and Open it.
3. Double-Click on the category "Audio inputs and outputs".
4. Under this category, right-click on the driver of your audio input device and select "Properties".
5. Click the "Driver" tab and look for "Roll Back Driver" button* below and click it.
6. Next select a reason why you're rolling back and click Yes.
7. Restart your computer.

*If the option to roll back driver is grayed-out, the reasons are the following:

• Your computer hasn't had a previous driver installed for the said device.
• Your computer did not retain the driver files from the original version installed.

If that doesn't work, kindly try updating the said driver:

1. Locate again the said driver
2. Right click on it and select "Update Driver".
3. Next select "Search Automatically..."
4. Restart your computer.
5. If the issue persists, repeat step 1 to 2, and now select "Browse my computer for drivers"
6. Click on "Let me pick from a list of available drivers on my computer".
7. Make sure the option "Show compatible hardware" is checked.
8. Select Generic device first and click Next. Check your audio input and if the issue is still there, try other device on the list.

If that doesn't still work, please try uninstalling the said driver:

1. Locate again the said driver
2. Right click on it and select "Uninstall device".
3. Restart your computer. It will automatically search and install the driver.

If the issue still persists, kindly go to Settings>Update & Security>Windows Update. If there is a "View optional updates", click it. Next, click on Driver updates and see if your headphone driver is listed there. If so, check that driver and click on "Download and install".

I would also recommend you to try the steps provided on the support link below for solutions regarding microphone issues:

https://support.microsoft.com/en-ph/help/403488...

Hope this helps and looking forward for good results.

Sincerely,

Louie