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Bluetooth Headset turns off every 10 minutes

Anonymous
2018-01-05T11:03:38+00:00

Bluetooth Headset turns off every 10 minutes when connected to my desktop PC. It will play forever on FM but only 10 min using internet radio or downloaded songs. I have looked for some sort of setting but cant find. Please help, driving me crazy. Thanks

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Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2018-01-05T15:49:08+00:00

    Hello Phillip,

    Thank you for reaching out to us. This issue may have occurred due to a driver issue or a software conflict. For us to isolate the issue, we'd like to know more information. Kindly answer the following questions:

    • What is the make and model of your Bluetooth headset?
    • What is the current build and version of your Windows 10? To check type in winver on the search bar and press Enter.
    • What troubleshooting steps have you done so far?

    Meanwhile, we suggest that you perform the troubleshooting steps on this link. Kindly check the section that says Bluetooth audio.

    We'll be waiting for your reply.

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  2. Anonymous
    2018-01-06T08:33:13+00:00

    Thanks for the quick response.

    Using a itek headset model AA3123

    Windows 10 Version 1709  (OS Build 16299.125)

    Troubleshooting - tried the link you provided, tried the troubleshoot in settings and have spent a lot of time searching on internet.

    3 people found this answer helpful.
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  3. Anonymous
    2018-01-07T13:16:13+00:00

    We appreciate your prompt reply. Power management may affect your bluetooth devices after being idle, we suggest that you disable the option to allow the computer to turn off the device to save power. Kindly follow the steps below:

    1. Right-click on Start, and select Device Manager.
    2. In Device Manager, click the arrow next to Bluetooth, and select the Bluetooth radio.
    3. Right-click the Bluetooth radio and select Properties.
    4. Select the Power Management tab, and see if there is a check next to Allow the computer to turn off this device to save power.

    Kindly get back to us with the results.

    28 people found this answer helpful.
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  4. Anonymous
    2018-01-08T07:15:47+00:00

    Xylee Del  

    Thanks for the information, followed your instructions and unchecked the box Allow the computer to turn off this device to save power. Unfortunately it did not solve the problem. I hope you will have some additional suggestions.

    Thanks

    Phil Thrash

    5 people found this answer helpful.
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  5. Anonymous
    2018-01-10T10:34:02+00:00

    Found this today under the headset properties ::  Device BTHENUM\Dev_302134ACC499\8&ad3a85e&0&BluetoothDevice_302134ACC499 requires further installation.

    Dont understand, drivers all are current.

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