Error: 2738 could not access VBScript run time for custom action.

Question

When installing, uninstalling or updating applications I get this error. What is this error and how can I fix it?

Answer 1

This error can occur if there are incorrect or corrupt registry entries on your PC that interfere with VB support in windows.  There is a Microsoft Fix it for the issue. To download and run the Fix it, click this link do download it and then double-click the file and follow the instructions to run the Fix it.

Microsoft Fix it 50842

Hope this helps.

Answer 2

I too have been getting **Error: 2738 could not access VBScript run time for custom action.**and, as suggested in this thread, I have applied Microsoft Fix it 50842, but after doing this I get the same error message. What can I do now?  

Found the possible problem:

It appears that the McAfee ScriptScan dll was missing (ScriptSn.dll) from both machines which would prevent application scripts form running.

Https://kc.mcafee.com/corporate/index?page=comntent&id=KB71660

Reinstalling McAfee did not resolve the issue. However reimaging the server did.

Your post didn't work for me. Anyway, I could fix it on my own way.

I had a different scenario: Just bought a Dell Inspiron 14R laptop and I removed some of the bloatware that came with my Windows 7 x64. One of them was McAffe Antivirus (the guy that gave me an headache without my knowledge).

So I started to install my own stuff in my laptop and then I got "Could not access VBScript run time for custom action" while trying to install Extensis Suitcase Fusion 3.

After doing some research and trying everything that I came across the internet, I figured out how. It's very easy, just follow the steps:

1. Search google for "McAffe Consumer Product Removal Tool" or "MCPR.exe".
2. Run MCPR.exe ( http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe )
3. Search google for "Microsoft Fix it 50842" or "MicrosoftFixit50842.msi".
4. Run "MicrosoftFixit50842.msi" ( http://go.microsoft.com/?linkid=9804433 )
5. Reboot and cross your fingers.

Answer 3

Hey vkmann,

To uninstall Mcafee sucessfully you have to go to their site and download their uninstall program.

mwl

Answer 4

vkmann,

You're awesome!  I had the exact same problem with my 14Z laptop.  It's a shame that McAfee's uninstall doesn't work correctly.  It's like they punish you for uninstalling their software.

Thanks again.

Answer 5

I too have been getting **Error: 2738 could not access VBScript run time for custom action.**and, as suggested in this thread, I have applied Microsoft Fix it 50842, but after doing this I get the same error message. What can I do now?