Delete default tenant

Question

Delete default tenant

Rodrigo Greff Passos 6

I created a new tenant in Azure AD and set it to default. The previous tenant, I am not able to delete. Even getting the message "All initial checks passed. Click 'Delete' to Delete tenant 'Default Directory''. After deletion, you will need to sign out." it does not delete and shows this error which follows in the attached image.

Answer 1

JamesTran-MSFT 32,876 Microsoft Employee

@Rodrigo Greff Passos
Thank you for your post!

Based off your screenshot, I found a related thread with troubleshooting steps that might help resolve your issue.

Delete tenant:

Run Windows PowerShell ISE as Administrator
Run the command Install-Module MSOnline (You may skip this command if you already have Msol module installed on your machine)
Run the command Connect-Msolservice and enter the credential of your Global Admin account (eg. User: admin@[organization].onMicrosoft.com + password)
Run the command Get-MsolServicePrincipal | Select Displayname
Run the command Get-MsolServicePrincipal | Remove-MsolServicePrincipal
Please kindly ignore the errors as there will be some build-in Microsoft Apps cannot be deleted.
Log in back to your Azure tenant, and try one more time to delete it.

Additional Links:
Can't delete tenant, all checks are passed - Capturing a browser trace to see if there's an underlying error message.
Can't delete our old tenant

I hope this helps!

If you have any other questions, please let me know.
Thank you for your time and patience throughout this issue.

----------

Please remember to "Accept Answer" if any answer/reply helped, so that others in the community facing similar issues can easily find the solution.

Rodrigo Greff Passos 6 Reputation points

2022-09-11T04:20:02.83+00:00

Hi JamesTran-MSFT.

Thanks for the help, but unfortunately it didn't work!

I found this link here https://learn.microsoft.com/en-us/answers/questions/929050/can39t-delete-tenant-all-checks-are-passed.html and followed the guidance of alfredorevilla-msft.

this is the log

{ClassName: "Microsoft.Portal.Framework.Exceptions.ClientException",…}
ClassName
:
"Microsoft.Portal.Framework.Exceptions.ClientException"
ClientData
:
{errorCode: "TenantHasCommerceSubscriptions", localizedErrorDetails: null, operationResults: null,…}
Data
:
{}
HResult
:
-2146233088
HttpStatusCode
:
403
Message
:
"[CO1PEPF0000023D]Company 3fa72f78-8ff4-4811-98fb-4fc16f0e85b7 has non-deleted assigned plans with subscribedPlanId 8b659444-96aa-46d4-8323-09e81d3b2706, and thus subscriptions. Please remove all subscriptions before deletion."
Source
:
"Microsoft.ActiveDirectory.PortalExtension.ADExtension"
XMsServerRequestId
:
null
Rodrigo Greff Passos 6 Reputation points

2022-09-12T19:47:12.363+00:00

Hello, @JamesTran-MSFT

Do you have any idea about this last post I made?
JamesTran-MSFT 32,876 Reputation points Microsoft Employee

2022-09-12T22:47:42.543+00:00
@Rodrigo Greff Passos
Thank you for following up on this!

From the log message that you shared; you might have a subscription - subscribedPlanId 8b659444-96aa-46d4-8323-09e81d3b2706 that hasn't been fully removed.

{errorCode: "TenantHasCommerceSubscriptions", localizedErrorDetails..} Company ...e85b7 has non-deleted assigned plans with subscribedPlanId ...b2706, and thus subscriptions. Please remove all subscriptions before deletion

Can you see if you have any subscriptions in the Azure Portal or Microsoft 365 portal that need to be removed.

Microsoft 365 - https://admin.microsoft.com/Adminportal/Home#/subscriptions
Azure Portal - https://portal.azure.com/#blade/Microsoft_Azure_Billing/SubscriptionsBlade

For more info:
Delete a Office/Microsoft 365 subscription

You might also be able to see what commercial subscription is active by using the List subscribedSkus REST API and searching for 8b659444-96aa-46d4-8323-09e81d3b2706:

GET https://graph.microsoft.com/v1.0/subscribedSkus?$select=skuId

If you have any other questions, please let me know.
Thank you for your time and patience throughout this issue.
Rodrigo Greff Passos 6 Reputation points

2022-09-13T02:17:06.337+00:00

@JamesTran-MSFT ,

I checked on the azure and 365 portal and there are no more licenses to be removed.
I tried running Graph Explorer but it is reporting this error.
JamesTran-MSFT 32,876 Reputation points Microsoft Employee

2022-09-14T23:54:38.46+00:00
@Rodrigo Greff Passos
Thank you for following up on this!

From your screenshot, you'll have to remove the subscribed plan Id when running the List subscribedSkus REST API.

#List all of your subscribedSkus: GET https://graph.microsoft.com/v1.0/subscribedSkus #List only the skuIds making it easier to sort through: GET https://graph.microsoft.com/v1.0/subscribedSkus?$select=skuId

Going back to your error message, once you find out what plan is still associated to your tenant, I'd recommend creating an Azure Support Request to get this subscription removed, if it isn't possible to remove yourself, since we'll need to engage our engineering team to delete the subscription so you can delete your tenant.

{errorCode: "TenantHasCommerceSubscriptions", localizedErrorDetails..} Company ...e85b7 has non-deleted assigned plans with subscribedPlanId ...b2706, and thus subscriptions. Please remove all subscriptions before deletion

If you have any other questions, please let me know.
Thank you for your time and patience throughout this issue.

----------

Please remember to "Accept Answer" if any answer/reply helped, so that others in the community facing similar issues can easily find the solution.
JamesTran-MSFT 32,876 Reputation points Microsoft Employee

2022-09-16T18:44:57.937+00:00

@Rodrigo Greff Passos
I just wanted to check in and see if you had any other questions or if you were able to review my previous post?

Thank you for your time and patience throughout this issue!
JamesTran-MSFT 32,876 Reputation points Microsoft Employee

2022-09-19T21:54:17.107+00:00

@Rodrigo Greff Passos
I just wanted to check in and see if you had any other questions or if you were able to resolve this issue?

Delete default tenant

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