Password recovery codes not being sent to phone or backup email address

Question

While attempting to sign into my hotmail account via web browser, I needed to reset my password due to an incorrect password. I reset my password. The new password would not work after setting it. When attempting to reset the password a second time, the code that I requested to be sent to my cellphone and backup email account was never received. I have exhausted all avenues for assistance from Microsoft with to no avail. They do not have a customer support phone number, I have not received a response via the live chat option. I do have access to this email account via Outlook app. I attempted to utilize the password recovery form via Microsoft.com/help, but received an email stating they received my form submission but they were going to ignore it due to me having two factor authentication enabled. Any assistance is GREATLY appreciated.

Thanks,

ACMcKenzie

Answer 1

The product group for Outlook.com actively monitors questions in dedicated forums here.
https://answers.microsoft.com/en-us/outlook_com/forum/oemail

If an account access problem then also try resetting via the account recovery form
https://support.microsoft.com/en-us/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

Use the Get Help app here to chat online with someone
https://support.microsoft.com/ContactUs

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