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Hi Has anyone come up with a full fix for this issue yet????
Managed account showing up twice, preventing login to MS apps
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Anonymous
I have Intune installed and I am trying to log in to Outlook and Teams, but every time I enter my credentials, I receive this error: "The apps on this device are already managed. Only a single managed account is allowed on a device. Select the account you want to remove. This account and all associated data will be removed from all managed apps." Both accounts listed are exactly the same. When I select either one, I am complete logged out and have to complete the process again only to receive the same error. I've attempted to reset my settings and remove and reinstall the Intune management profile from my phone with no luck. Can you please advise on how to fix the error? Thank you!
Outlook | Windows | Classic Outlook for Windows | For business
Microsoft Security | Intune | Application management
Microsoft Security | Intune | Application management
Managing apps and software deployment through Microsoft Intune
Microsoft Security | Intune | Other
Microsoft Security | Intune | Other
Other Intune-related topics, including unsupported scenarios and platform-specific behaviors
{count} votes
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Anonymous
2022-09-12T21:04:16.843+00:00 
Screenshot attached.
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(Yaira) 11 Reputation points2022-09-19T11:51:54.99+00:00 I, unfortunately, have the same problem. I don't see the account twice but a blank. I just installed my new phone and deleted all the apps on the other phone:
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Mason Schuler 1 Reputation point2022-09-21T02:44:14.31+00:00 Getting the same error as of today.
Exact same account listed twice. Impacted outlook and teams, got outlook working.
Tried uninstalling, resetting the account in outlook, removed device management profile, company portal, nothing lets me use teams.
Help
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aaloang 20 Reputation points2025-11-05T09:26:22.8433333+00:00 I ran into the same issue with a user on an Android device. In their case, the problem stemmed from setting up the work profile via a QR code. To resolve it, I had them delete the work profile entirely, then manually add the Google account by going to Settings > Accounts > Add account > Google. There were no issues after that.
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14 answers
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(102.4, 53%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJJ%3C/text%3E%3C/svg%3E)
Jhon Jimenez 1 Reputation point2022-09-21T19:18:10.907+00:00 Hi All
any update on this one
I have done everything possible, but still, I have the same issue.
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Pate, Kaylee 6 Reputation points2022-09-21T19:20:11.923+00:00 same here - absolutely nothing works
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Jarvis Sun-MSFT 10,266 Reputation points Microsoft External Staff2022-09-22T06:28:43.527+00:00 @Jhon Jimenez It is recommend to create an online support ticket to handle this issue. It is free. Here is the online support link: https://learn.microsoft.com/en-us/mem/intune/fundamentals/get-support
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Jhon Jimenez 1 Reputation point
2022-09-22T06:35:43.427+00:00 Hi
I already have a call with MS about this, but not getting far, to be honest, so I thought I ask here just in case anyone knew the fix.
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(Yaira) 11 Reputation points
2022-09-22T12:11:10.723+00:00 It works for me in a certain way: Teams app I do not open directly, but click on the icon and press "new chat". If I open it directly the error pops-up. Outlook app I just repeatedly open, and than it works.
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(Yaira) 11 Reputation points
2022-09-20T08:21:02.69+00:00 Never mind, today it had the same message.. I don't know how to solve it now. Update: outlook is working, Teams isnt, I clicked on the app and did "new chat". This brought me in the normal overview of Teams. I guess its an Teams development error?
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(Yaira) 11 Reputation points
2022-09-19T12:43:44.817+00:00 I just fixed it in my iPhone, I went to accounts and deleted my old iPhone off my iCloud
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Pate, Kaylee 6 Reputation points
2022-09-19T13:10:41.583+00:00 Hi! I've been trying to fix this all weekend. Can you provide more information on the steps you took? Did you go into your iPhone settings?
Thanks!
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Anonymous
2022-09-16T20:18:35.257+00:00 I was able to fix this issue by deleting my backups and factory reseting my phone. I am returning to a company I worked for in the past and my previous data wasn't properly deleted by the company when I left. My backup also had data associated with my previous role. Whenever I tried to log in to Outlook, it tried to reconcile my current profile with my old data and the two different roles were showing up as two different accounts, even though they use the same email address.
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Jarvis Sun-MSFT 10,266 Reputation points Microsoft External Staff
2022-09-19T07:19:16.8+00:00 @Anonymous Thanks for your correction, sorry for the misinterpreting problem of the same account.
Summarize the solution, first of all to clear all the information of the old account, it is recommended to directly reset the device, and then try to log in apps with the new account. Appreciated！ -
Pate, Kaylee 6 Reputation points
2022-09-19T14:53:57.44+00:00 Did you lose all data on your phone? I have me company email tied to my personal phone and I do not think a factory reset is an option for me. Just trying to figure this out. Thanks!
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