Microsoft Teams's Approval App is not working

Question

Microsoft Teams's Approval App is not working

HwangChansol 21

We try to send new Approve, but after Sending approve request there is Nothings at List .

Kael Yao 37,736 Reputation points Moderator

2022-09-15T01:49:07.277+00:00
Hi @HwangChansol

Here are several questions in order to get some more information:

Did the approver receive this approval request?

Does this issue occur on several users or all users in the organization?

If using Teams on the web, would the issue persist?
HwangChansol 21 Reputation points

2022-09-15T02:27:09.563+00:00
Thank you for answering even my poor English

1.Did the approver receive this approval request?

No, anyone cant sending approval request and showing receive approvals.

2.Does this issue occur on several users or all users in the organization?

all member of our organizations have this issue. so we cant use approval anyone.

3.If using Teams on the web, would the issue persist?

we did testing all , web and teams. Here is one more question im Not sure that is the probelm.
when we used Approvals at team general Chat, we could recive Apporvals message but cant interacting.
(this method also didnt appear at Approvals app

I am sending you additional information, hoping to help resolve it

Accepted answer

1 additional answer

Your answer

Kael Yao 37,736 Reputation points Moderator

2022-09-15T01:49:07.277+00:00

Hi @HwangChansol

Here are several questions in order to get some more information:

Did the approver receive this approval request?

Does this issue occur on several users or all users in the organization?

If using Teams on the web, would the issue persist?
HwangChansol 21 Reputation points

2022-09-15T02:27:09.563+00:00

Thank you for answering even my poor English

1.Did the approver receive this approval request?

No, anyone cant sending approval request and showing receive approvals.

2.Does this issue occur on several users or all users in the organization?

all member of our organizations have this issue. so we cant use approval anyone.

3.If using Teams on the web, would the issue persist?

we did testing all , web and teams. Here is one more question im Not sure that is the probelm.
when we used Approvals at team general Chat, we could recive Apporvals message but cant interacting.
(this method also didnt appear at Approvals app

I am sending you additional information, hoping to help resolve it

Answer 1

Hi @HwangChansol

Thanks for the information!
While according to it, I suppose this issue may be with backend.

Please check if there are related issues in Microsoft 365 admin center>Health>Service health.
If not, please consider creating a service request in Microsoft 365 admin center to involve support to look into this issue.
Thanks for your understanding.

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Answer 2

NotMyWorkAccount 1

What was the fix?

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Microsoft Teams's Approval App is not working

1 additional answer

Your answer