Azure Active Directory unusable

Question

Hello,

I need help please.

When I try to access the Azure Active directory portal I encounter an error (code 403) and cannot even contact the support.

I tried with different microsoft accounts for several days and still the same problem.

Since today I have a new error.
When I try to access the portal, I am automatically logged out and unable to log back in.
Here are the logs obtained:
{
"sessionId": "fce56855e7f543008773d99f9386b080",
"errors": [
{
"errorMessage": "AADSTS16000: User account '{EmailHidden}' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application 'c44b4083-3bb0-49c1-b47d-974e53cbdf3c'(Azure Portal) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.\r\nTrace ID: 2a09d9b7-d4e6-444c-a04b-23b01ff95100\r\nCorrelation ID: ac56b95f-aeaf-4c4a-920d-1a626d883e23\r\nTimestamp: 2022-09-14 10:15:29Z",
"clientId": "c44b4083-3bb0-49c1-b47d-974e53cbdf3c",
"scopes": [
"74658136-14ec-4630-ad9b-26e160ff0fc6/.default"
]
},
{
"errorMessage": "AADSTS16000: User account '{EmailHidden}' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application 'c44b4083-3bb0-49c1-b47d-974e53cbdf3c'(Azure Portal) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.\r\nTrace ID: 2a09d9b7-d4e6-444c-a04b-23b01ff95100\r\nCorrelation ID: ac56b95f-aeaf-4c4a-920d-1a626d883e23\r\nTimestamp: 2022-09-14 10:15:29Z",
"clientId": "c44b4083-3bb0-49c1-b47d-974e53cbdf3c",
"scopes": [
"74658136-14ec-4630-ad9b-26e160ff0fc6/.default"
]
},
{
"errorMessage": "AADSTS16000: User account '{EmailHidden}' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application '74658136-14ec-4630-ad9b-26e160ff0fc6'(ADIbizaUX) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.\r\nTrace ID: 4f3b2d35-7406-435c-ad3f-b67002545400\r\nCorrelation ID: a1d3eb8d-da6d-48f7-be6d-33294f5c6277\r\nTimestamp: 2022-09-14 10:15:29Z",
"clientId": "74658136-14ec-4630-ad9b-26e160ff0fc6",
"scopes": [
"https://graph.windows.net//.default"
]
},
{
"errorMessage": "AADSTS16000: User account '{EmailHidden}' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application '74658136-14ec-4630-ad9b-26e160ff0fc6'(ADIbizaUX) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.\r\nTrace ID: 4f3b2d35-7406-435c-ad3f-b67002545400\r\nCorrelation ID: a1d3eb8d-da6d-48f7-be6d-33294f5c6277\r\nTimestamp: 2022-09-14 10:15:29Z",
"clientId": "74658136-14ec-4630-ad9b-26e160ff0fc6",
"scopes": [
"https://graph.windows.net//.default"
]
},
{
"errorMessage": "AADSTS16000: User account '{EmailHidden}' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application '74658136-14ec-4630-ad9b-26e160ff0fc6'(ADIbizaUX) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.\r\nTrace ID: 6ddce940-1288-4e2b-a4a9-049b6f632400\r\nCorrelation ID: b854bc0b-dd5f-4e98-9ea7-bbff99e6870d\r\nTimestamp: 2022-09-14 10:15:29Z",
"clientId": "74658136-14ec-4630-ad9b-26e160ff0fc6",
"scopes": [
"https://graph.microsoft.com//.default"
]
},
{
"errorMessage": "AADSTS16000: User account '{EmailHidden}' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application '74658136-14ec-4630-ad9b-26e160ff0fc6'(ADIbizaUX) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.\r\nTrace ID: 4f3b2d35-7406-435c-ad3f-b67017545400\r\nCorrelation ID: 07ffbd78-ddd4-450b-a273-d1a88004ef46\r\nTimestamp: 2022-09-14 10:15:29Z",
"clientId": "74658136-14ec-4630-ad9b-26e160ff0fc6",
"scopes": [
"https://graph.microsoft.com//.default"
]
}
]
}

Can you help me please ?

Thanks in advance.

Regards,
Camille

Answer 1

Hi,

I guess there are multiple reasons for this issue, please check this article and troubleshooting steps for - error-code-aadsts50020-user-account-identity-provider-does-not-exist

==
Please "Accept the answer" if the information helped you. This will help us and others in the community as well.

Answer 2

@Camille Trinquart
Thank you for your following up on this and for sharing some more details!

Error Message:
AADSTS16000: User account '{EmailHidden}' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application '26e160ff0fc6'(ADIbizaUX) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.

From our Error AADSTS50020 - User account from identity provider does not exist in tenant documentation, your specific issue would be related to Cause 4 - Guest user wasn't invited.

I looked at the logs from your error message, and the user that you're logging in with is coming from live.com with a WindowsLiveID. Because the Windows Live ID that you're logging in with doesn't belong to any Azure AD Org associated with your Azure AD tenant (AzureADMultipleOrgs), you'll need to sign in with a user that's part of your tenant.

If you can't login with any users to access your tenant, and you don't have important resources in that tenant, you can see if walking through our Pay-As-You-Go wizard will create a new tenant with your live.com user so you can continue creating your WordPress website.

I hope this helps!

If you have any other questions, please let me know.
Thank you for your time and patience throughout this issue.

----------

Please remember to "Accept Answer" if any answer/reply helped, so that others in the community facing similar issues can easily find the solution.