RDP access issue

Question

RDP access issue

Pranay Dommati 1

We are facing an issue related to AD user account access. We have isolated AWS accounts for external clients. Their on-premises network is connected to that account over AWS private link and their network doesn't have access to our Domain Controller VPC. We have an AD domain user account for the client users to log in to the servers over RDP but login fails with the error "The logon attempt failed for the remote desktop connection". I'm curious to know why it fails. Can someone tell me what is the exact issue that is stopping us from accessing the servers? Please respond quickly...It needs to be sorted ASAP

Olga Os - MSFT 5,946 Reputation points Microsoft Employee

2022-09-15T17:33:41.98+00:00
Hello @Pranay Dommati ,

Welcome to the MS Q&A forum.

If you come across an error saying The "logon attempt failed" on the Windows Security credential prompt, verify the following:

You are on a device that is Azure AD-joined or hybrid Azure AD-joined to the same Azure AD tenant as the session host OR

You are on a device running Windows 10 2004 or later that is Azure AD registered to the same Azure AD tenant as the session host

The PKU2U protocol is enabled on both the local PC and the session host

Per-user multi-factor authentication is disabled for the user account as it's not supported for Azure AD-joined VMs.

Reference:
Connections to Azure AD-joined VMs.

Sincerely,
Olga Os
Pranay Dommati 1 Reputation point

2022-09-16T12:30:46.067+00:00

Hello @Olga Os - MSFT

But we use AWS as the cloud platform. Can you please confirm if we can make the changes that you addressed irrespective of the cloud that we use?

1 answer

Your answer

Olga Os - MSFT 5,946 Reputation points Microsoft Employee

2022-09-15T17:33:41.98+00:00

Hello @Pranay Dommati ,

Welcome to the MS Q&A forum.

If you come across an error saying The "logon attempt failed" on the Windows Security credential prompt, verify the following:

You are on a device that is Azure AD-joined or hybrid Azure AD-joined to the same Azure AD tenant as the session host OR

You are on a device running Windows 10 2004 or later that is Azure AD registered to the same Azure AD tenant as the session host

The PKU2U protocol is enabled on both the local PC and the session host

Per-user multi-factor authentication is disabled for the user account as it's not supported for Azure AD-joined VMs.

Reference:
Connections to Azure AD-joined VMs.

Sincerely,
Olga Os
Pranay Dommati 1 Reputation point

2022-09-16T12:30:46.067+00:00

Hello @Olga Os - MSFT

But we use AWS as the cloud platform. Can you please confirm if we can make the changes that you addressed irrespective of the cloud that we use?

Answer 1

Mengwei Sui 11

Please confirm the network between your Client network and the DC, your logon domain account should be authenticated by your DC.

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RDP access issue

1 answer

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