Hi FayeMarieEntienza,
My suggestion is as follows:
You can first look at the relevant logs to find out where the error lies.
Since your environment may need to capture and analyze some traces and other information, and because the forum can do limited, if you need, we suggest you open a case in the Microsoft Technical Support Center, so that our technical engineers can provide you with more information Professional in-depth problem analysis and solutions.
The following is the path to open the case:
global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2
Best Regards,
Xu Gu