MS Teams Voice - Auto attendant manual disabling via the Teams App.

Jean Feleo 6 Reputation points
2020-09-22T07:25:48.333+00:00

Hi,

I have successfully created my Auto attendant, after hours and holiday call flow, i also have queue set up as well. However my question is how to I give access to whoever will be the reception/frontdesk to manually turn off the auto attendant. example is lunch time, they dont have a specific time for lunch and we dont want them to call us everytime they go to lunch to direct the call to voicemail and call us back again to move it back to normal call flow when they are back from lunch. Is there a way that they can control it from the teams app, meaning without giving them access to teams admin. thank you for the reply!

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  1. Sharon Zhao-MSFT 25,101 Reputation points Microsoft Vendor
    2020-09-23T02:17:50.343+00:00

    @Jean Feleo ,

    I’m afraid that this is not supported now. A shift maybe a good choice.

    Besides, if you can arrange the fixed time, it will be convenient to set the business hours for each auto attendant.


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  2. Manuel 1 Reputation point
    2022-04-28T13:28:26.307+00:00

    Is there any update?
    Our customers mainly enable/disable their auto attendant manually.

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  3. Gary Herbstman 11 Reputation points
    2022-06-03T19:40:08.997+00:00

    We really need this feature as well. There. Has to be a way to manually change the business hour function in an auto attendant. Other phone systems allow you to set star codes that can be called from a phone in the group.

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  4. Tiaan 736 Reputation points
    2022-06-04T10:41:46.087+00:00

    Hi @Jean Feleo

    If you only have one receptionist then in place of sending a call to a call queue, you could send it to the receptionist (person in organisation option) this means that they can control the call time out from their client. So when they go to lunch they can forward all calls to a voicemail/call queue(might need a ddi) thats has the voicemail recording and group in it.

    With more then one user it becomes complicated, you could try call groups, but might make it too complicated.

    Regards,
    T

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  5. Gary Herbstman 11 Reputation points
    2022-06-04T22:18:27.53+00:00

    I built a slick app over the weekend that integrates into the Teams client. Acts like a bot and allows members of the team to manually override the schedule.


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