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SABRINAHICKMAN-2215 asked RobertN-9610 edited

Sharepoint designer workflow won't run

Hello.
I've created a workflow in Sharepoint Designer and linked it to the sharepoint library that I would like it to run for. I had created this a year ago and it worked fine until recently. Now, no matter what I do I cannot get it to work.

I need the flow to run, based on a due date. Send emails to people based on the owner title. After the flow runs, I need it to continue running...Any help and suggestions are appreciated!

Here is the workflow:

26513-image.png


office-sharepoint-server-customization
image.png (13.1 KiB)
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@SABRINAHICKMAN-2215

Can you tell us which SharePoint(10/13/16/19)environment you are using?

Thanks,
Echo Du

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@SABRINAHICKMAN-2215

I have updated my Answer.

Thanks,
Echo Du

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Is this a 2010 workflow or 2013 workflow?

If it is 2013, you should check your workflow manager and service bus farm statuses. Make sure they
re both running. get-wffarmstatus, get-sbfarmstatus. If any services are stopped or stuck, you will need to start those services. If the services won't start, then check the account that runs those services to make sure it's not locked. There's lots of blogs on google that show how to troubleshoot WFM.

If it is 2010 workflow, then check your IIS on the front end. Try to recycle the web app and the STS token service. Also check the account that is running the WCF services pool. Make sure it's not locked or expired.

Check my blog for some troubleshooting tips and nifty tricks.
http://rnitfactor.blogspot.com/

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SABRINAHICKMAN-2215 answered EchoDu-MSFT commented

SharePoint Designer 2013

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@SABRINAHICKMAN-2215

Would you tell me whether your issue has been resolved or have any update ?
I am looking forward to your reply.

Thanks,
Echo Du
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EchoDu-MSFT answered EchoDu-MSFT edited

@SABRINAHICKMAN-2215

Thank you for your reply.
Can you tell us which SharePoint server environment you are using? SharePoint Server 2013 or 2016 or 2019?

Please the following steps to check SharePoint Server version:
1.Go to SharePoint Central Administration site >> click System Settings tab

2.Click Manage servers in this farm link
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Thanks,
Echo Du


=============================
@SABRINAHICKMAN-2215

………………………………Updated Answer……………………

1.Make sure the workflow service application enabled:

Go to SharePoint Central Administration>>click Manage web applications>>on the Manage web applications page, select the web application that doesn't support Designer workflows>>click General Settings on the top tab>>click Workflow
26784-wf1.png


2.If the problem still exists, You can use Event Viewer to trace workflow manager and service bus activities:

a) Open Event Viewer >> open Applications and Services Logs node >> open Microsoft-Workflow node
b) On the Microsoft-Workflow interface, select WorkFlow Name to examine the most recent Information, Warning, and Error events in the events pane.
c) If no relevant events appear, please click View option under the Actions pane, and then click Show Analytic and Debug Logs. You can view Analytic and Debug Logs to see more information.
26638-wf2.png
26658-wf3.png

You can refer to this article SharePoint 2013: Workflow Debug/Diagnosis for a further troubleshooting.

Thanks,
Echo Du
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sp2.png (27.6 KiB)
sp2.png (27.6 KiB)
wf1.png (97.1 KiB)
wf2.png (141.1 KiB)
wf3.png (87.7 KiB)
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.