Share via

Automated Messaging During MSFT Service Interruption

Adnan Moosa 1 Reputation point
2022-09-27T16:57:09.477+00:00

Scenario:
MSFT experiences an outage for D365, what mechanisms are in place that would prompt the end-user that there is a service outage?
Currently there were no prompts to the end-user when experiencing a outage which created a negative experience.

The following link only creates automated messages that deal with other activates, not with outages.
https://learn.microsoft.com/en-us/dynamics365/customer-service/configure-automated-message?tabs=customerserviceadmincenter#display-a-list-of-all-automated-messages

Microsoft 365 Publishing
Microsoft 365 Publishing
Microsoft 365: Formerly Office 365, is a line of subscription services offered by Microsoft which adds to and includes the Microsoft Office product line.Publishing: The process of preparing, producing, and releasing content for distribution or sale.
659 questions
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. SRIJAYARAM 0 Reputation points
    2023-01-30T06:44:01.8533333+00:00

    Hello Adnan,

    End Users do not get notified automatically. Administrators can setup email notification to an org-wide DL if preferred from M365 Admin Center > Health > Service health > Preferences > Email.

    Alternately users can follow the twitter handle https://twitter.com/MSFT365Status

    0 comments

Your answer

Answers can be marked as Accepted Answers by the question author, which helps users to know the answer solved the author's problem.