Access to account after lost phone with Microsoft Authenticator

Almir 1 Reputation point
2022-09-29T16:25:12.507+00:00

I can not access to account under another organizations after lost phone with Microsoft Authenticator.
I can access to account with main organization.
I don't have QR codes to sign in new phone for another organization (guest access) and can not manually add this guest access (when I am trying to add my email-password it lead to account with main organization).

Please, advice how to reset old device.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Dillon Silzer 54,746 Reputation points
    2022-09-29T16:46:58.89+00:00

    Hi @Almir

    You will need to reach out to the organization to reset your MFA methods and re-issue you guest access.

    Manage user authentication options

    https://learn.microsoft.com/en-us/azure/active-directory/authentication/howto-mfa-userdevicesettings#manage-user-authentication-options

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    If this is helpful please accept answer.

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