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I have a BlackBerry Key2. This is an Android-based phone, but try not to get too caught up in that fact.
I am a consultant for three different companies (each with their own IT admins) and therefore have three different O365 accounts. Two of these are happily connected to my phone and working well using OAuth and MFA. The third one is turning out to be very problematic.
In the two that are working, the admins are able to go into the Azure Active Directory admin center and go to Enterprise applications. They select New application and then search for "blackberry" and the "BlackBerry Hub+ Services application shows (see screen cap below). They are then able to add it, apply the relevant admin permissions (including Active Sync) and I'm able to receive, file, and send email.
In the one that is NOT working, typing "black" (or anything else relevant) into the search function for adding a New application does NOT show the BlackBerry Hub+ Services application.
Can anyone shed light on why this might be the case?
Thank you,
David
Is the app still supported? Could be it was removed. How long ago did you install in the other two tenants?
Andy - Last October for one tenant, two weeks ago for the other.
Ive checked with three tenants and do not see that as an avail app to install.
That is so strange... Thanks for looking, though!
Anyone from Microsoft here we can convince to bring access back?
@David Miller
Thank you for the detailed post and for your time and patience on this!
I wasn't able to find the BlackBerry Hub+ Services Enterprise App either, within my personal tenant or the Microsoft tenant. I've reached out to our engineering team regarding this and will update as soon as possible.
Additional Links:
Azure updates
What's new in Azure Active Directory?
If you have any other questions, please let me know.
Thank you for your time and patience throughout this issue.
Thanks, James!
@David Miller
Thank you for your time and patience throughout this issue.
I just wanted to follow-up and let you know that I'm still waiting to hear back from our engineering team but will update as soon as possible.
@David Miller
Thank you for your time and patience throughout this issue!
I'm still waiting to hear back from our engineering team but have reached out to them again and will update as soon as possible.
Because it's been a while since you opened this issue, if you'd like to work closer with our support team through a one-time free technical support request so you can get this issue resolved, please let me know.
Thank you again!
Any update, James?
Still haven't figured out a solution. There are still tens of thousands of us BlackBerry die hards out here!
@David Miller
Thank you for following up on this and I apologize for the delayed response!
I did receive an update from our engineering team saying the BlackBerry Hub + Services Enterprise App was recently removed from the Azure Portal. However, I've followed up to see if I can get some more details to as any Apps replacing this or if the app will be removed permanently.
If you have any other questions, please let me know.
Thank you for your time and patience throughout this issue.
I don't have a 100% solution yet, but I have an update.
On the BlackBerry (Key 2) device side, when I would go to create the account in the Hub app, I would get stuck when it asked for an administrator to log in. I work remotely, but was able to visit the office and the administrator entered her admin password. After a bit of fiddling, the BlackBerry Hub+ Services app showed up in the Azure Active Directory area and was able to be assigned to me as a user.
The app is apparently still available, but you cannot search for it as above (previous behavior). If you have an admin use their password on the device, however, the app shows up (new behavior).
So, we're past that hurdle but now we're stuck with this email sent to both the admin and me:
Your device won't be able to synchronize with the server via Exchange ActiveSync because of an access policy defined on the server.
Information about your device:
Device model: Android
Device type: Android
Device ID: androidc######### [numbers hidded for security]
Device OS: Android
Device user agent: Android-BBF100-2/8.1.0
Device IMEI:
Exchange ActiveSync version: 16.0
Device access state: Blocked
Device access state reason: Global
One step closer, though! If anyone knows how to clear this new error, I'd appreciate a tip!
David
@David Miller
Thank you for the detailed follow-up on this and I'm glad that you were able to get passed the BlackBerry Hub+ Services app hurdle.
When it comes to your device not being able to sync through Exchange ActiveSync, I'd recommend making a new thread for our Exchange community with this info, so our Exchange team and community members can take a closer look into your issue.
Additional Link:
Microsoft 365 community support - Q&A
If you have any other questions, please let me know.
Thank you for your time and patience throughout this issue.
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Please remember to "Accept Answer" if any answer/reply helped, so that others in the community facing similar issues can easily find the solution.
@David Miller
I just wanted to check in and see if you had any other questions?
Thank you again for your time and patience throughout this issue!
----------
Please remember to "Accept Answer" if any answer/reply helped, so that others in the community facing similar issues can easily find the solution.