What is the maximum call queue depth?

Awais Khalid 141 Reputation points

I need to know the maximum call queue depth in Ms Teams i.e.

Auto Attendant A answered a call an based on DTMF transferred to Auto Attendant C, then Auto Attendant C transferred to Auto Attendant B based on DTMF

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Microsoft Teams Development
Microsoft Teams Development
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Accepted answer
  1. Sayali-MSFT 2,266 Reputation points Microsoft Vendor

    Maximum calls in the queue specifies the maximum number of calls that can wait in the queue at any given time.
    The default is 50, but it can range from 0 to 200.
    When this limit is reached, the call is handled as specified by the When the maximum number of calls is reached setting.

    Refrenece Document-https://learn.microsoft.com/en-us/microsoftteams/create-a-phone-system-call-queue?tabs=call-overflow#follow-these-steps-to-set-up-your-call-queue



    If the response is helpful, please click "Accept Answer" and upvote it. You can share your feedback via Microsoft Teams Developer Feedback link.

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