Office 2019 hanging and crashing on RD Server

Joe Fish 1 Reputation point
2022-10-18T09:10:25.367+00:00

I have a Server 2019 terminal server running Office 2019 for multiple users. The past few months users have been running into hangs and crashes constantly while using Office (mainly Outlook it seems but other applications too). I have tried multiple updates and reinstalls of the software but crashes and freezing still happen. This is the error message I get from reliability history multiple times a day, or something similar:

Description
A problem caused this program to stop interacting with Windows.
Faulting Application Path: C:\Program Files\Microsoft Office\root\Office16\OUTLOOK.EXE

Problem signature
Problem Event Name: AppHangB1
Application Name: OUTLOOK.EXE
Application Version: 16.0.10391.20029
Application Timestamp: 6334dd92
Hang Signature: e54a
Hang Type: 134217728
OS Version: 10.0.17763.2.0.0.16.7
Locale ID: 2057
Additional Hang Signature 1: e54a132ec30d24c0f3b1c0a50a63923c
Additional Hang Signature 2: 3628
Additional Hang Signature 3: 36288954acce1cead97b745ae0fa4b85
Additional Hang Signature 4: e54a
Additional Hang Signature 5: e54a132ec30d24c0f3b1c0a50a63923c
Additional Hang Signature 6: 3628
Additional Hang Signature 7: 36288954acce1cead97b745ae0fa4b85

I have upped the virtual memory and the disk space is not low but I still can't seem to shake this error from occuring.

Remote Desktop
Remote Desktop
A Microsoft app that connects remotely to computers and to virtual apps and desktops.
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