transfering Office 2019 pro plus

Question

I got several computers running Office 2019 pro plus with licenses bought and activated via phone.

1. one computer had windows crushed and reformatted. i am unable to reactivate office after fresh installation.
2. on another computer, we replaced the cpu with a new one, placed the old hard drive to the new cpu but couldn't run the office.
3. How is it done on both senario to retain the licenses for the same person/computer

Answer 1

Hi, @Vincent Muchiri

For the first PC, you can have a try of this method, Go to https://portal.office.com/Account/#home and sign in using your work or school account, if prompted. From the Install status tile, select Install options. Then under My installs, select the down arrow next to INSTALLS to reveal the installs for Office or other products. Select Deactivate to deactivate the installs you no longer use.
For the Other PC, we recommend you to re-install Office 2019 and activate it use the same method. If you meet with any issue about activation, try contact contactus

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