VM is shutdown

d365finops 26 Reputation points

Hi Team

VM is shutdown. I cannot access it anymore using RDP. I have tried to start & stop and did restart many times from azure portal but no luck. even i have tried start and stop from D365 ARM (LCS)

Please help to restart the VM.

Azure Virtual Machines
Azure Virtual Machines
An Azure service that is used to provision Windows and Linux virtual machines.
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  1. d365finops 26 Reputation points

    We checked the virtual machine from the boot diagnostics screen, and we could that it was stuck in a reboot loop, and we proceeded to create a rescue VM and attaching the faulty VM disk as an OS disk and we did the last known good configuration on the disk using the documentation below.

    How to start Azure Windows VM with Last Known Good Configuration - Virtual Machines | Microsoft Learn

    We swapped the repaired disk with the affected VM OS disk, and we confirmed that you were able to access the virtual machine successfully.

    this might help someone.

    1 person found this answer helpful.
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  2. George Chrysovalantis Grammatikos 386 Reputation points MVP

    Hi @d365finops ,

    It sounds very odd. Could you please check the documentation below and let me know about the outcome?

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  3. d365finops 26 Reputation points

    Hi George,

    Thanks for suggestions. Earlier I had mistakenly shutdown the VM. I have tried all of them but no luck.

    I see error related to Virtual machine networking isn't accessible due to a networking platform failure.

    I have tried below link, still no luck. VM cant accessible.


    Please advice is there any solution?

  4. Jackson Martins 8,581 Reputation points MVP

    hi @d365finops
    Try to check in the boot diagnostics which screen your vm is on, if it's on the initial screen, try to connect via serial console and see if the nics are enabled.


    reference : https://learn.microsoft.com/en-us/troubleshoot/azure/virtual-machines/serial-console-windows