callCountFailed - how to see the reason why the API call failed

Question

callCountFailed - how to see the reason why the API call failed

SKate 136

Hello,
When checking a user activity with the following call

https://management.azure.com/subscriptions/{subscriptionId}/resourceGroups/{resourceGroupName}/providers/Microsoft.ApiManagement/service/{serviceName}/reports/byUser?api-version=2021-08-01&%24filter=timestamp%20ge%20datetime'2022-10-15T00:00:00'%20and%20userId%20eq%20'{userid}'

the response returns the failed calls count in the callCountFailed field.

What is the way to find out why the user's calls fail?

Thank you

Answer 1

JananiRamesh-MSFT 15,316

Hi @SKate Thanks for reaching out. To find the reason why the user call failed you can go to logs blade in your APIM service and verify the ApiManagementGatewayLogs table and query accordingly to fetch the details as shown below,

let me know incase of further queries, I would be happy to assist you.

Please 'Accept as answer' and ‘Upvote’ if it helped so that it can help others in the community looking for help on similar topics.

SKate 136 Reputation points

2022-10-20T19:26:34.787+00:00

Thank you, @JananiRamesh-MSFT .
How do I get to the screen shown in your screenshot, to query ApiManagementGatewayLogs table?
JananiRamesh-MSFT 15,316 Reputation points

2022-10-21T03:07:36.343+00:00

Hi @SKate Thanks for getting back, you need to enable diagnostic settings for your APIM instance post that you will be able to see the gateway logs or metrics under logs blade

for more information please reference: https://learn.microsoft.com/en-us/azure/api-management/api-management-howto-use-azure-monitor#view-diagnostic-data-in-azure-monitor
https://learn.microsoft.com/en-us/azure/azure-monitor/essentials/diagnostic-settings?WT.mc_id=Portal-Microsoft_Azure_Monitoring&tabs=portal

let me know incase of further queries, I would be happy to assist you.

Please 'Accept as answer' and ‘Upvote’ if it helped so that it can help others in the community looking for help on similar topics.
SKate 136 Reputation points

2022-10-24T21:21:57.07+00:00

Thanks @JananiRamesh-MSFT .

The first link is for the case when the diagnostic settings is already enabled.
The second link has an information that is too generic to be helpful. It would be very useful to narrow that information down to specific steps.

When I click on Logs under Monitoring, it displays Queries section with Errors. If I click on any of the Error Query, it says "No data found" and "No logs are configured". If I click "Configure logs in diagnostic settings", it takes me to Diagnostic settings with an option to "+ Add diagnostic setting", and it brings up checkboxes.
Which checkboxes do I check to be able to query the ApiManagementGatewayLogs table, with the minimal charge?

Thank you!

callCountFailed - how to see the reason why the API call failed

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