Personal account not showing certifications and all info after linking to company account

Question

Hi Team, I started my azure journey by creating a personal account (xyz@Stuff .com) in microsoft learn in 2020. have completed AZ-900 previously by creating the certification profile.

In 2022, I joined other company and we were told to link the personal account with my company account (abc@companydomain.com). My company is a partner of Microsoft. In 9 Oct 2022, i scheduled my exam by following the user guide provided to us in order to get 100% discount. For that, i linked my personal account with my company account.

After scheduling, I got a mail in my personal account but i was not able to see that the scheduled exam or any certifications in my personal account which i was able to see previously.

When I analyzed further, i got to know that my personal account profile details have been swapped with my company account. I was able to see all my certifications and points in my personal account before linking it with company account but now the same are visible to my company account.

Request you to please help me to get my personal account back.

PFA the snapshots for the same.

Answer 1

Thank you for asking this question on the Microsoft Q&A Platform.

Microsoft Certification / Exams is currently not supported in the Q&A forums.

Maybe one of the links is helpful:

Microsoft Training & Certification is supported on their own forums:
Microsoft Certification - Exams: https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_exams
Microsoft Certification - Exam Registration: https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_exams-mcp_exam
Microsoft Certification - Vouchers/Discounts: https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_exams-mcp_offer

Pearson VUE Support:
Pearson VUE - Customer Service: https://home.pearsonvue.com/Test-takers/Customer-service.aspx
Pearson VUE - Chat: https://home.pearsonvue.com/microsoft/contact

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