Cannot add a domain because I lost MFA device

Question

I cannot add a domain because it has been added in the past to another account and a multi factor authentication MFA was associated with this account.
But I reset the phone and so I can't recover the second authentication code and therefore access and delete the domain; and there isn't other way to reset the MFA.
There are no other accounts in the domain and it's not possible to reset the MFA on my own.
I need that Microsoft reset the second authentication factor in order to use the domain.
Who can I contact?

Answer 1

If you are the only global admin on the account and are blocked entirely, you can reach out to the Azure Data Protection team to restore access. 866-807-5850

--please don't forget to upvote and Accept as answer if the reply is helpful--

Answer 2

Can you give me a support team phone number in Italy?
Not +39 02 38 59 14 44, because I can't talk to anyone!

Thanks

Answer 3

Unfortunately it is the one I can't talk to...

Answer 4

Hi, 1. do u have a provider for your Licences? Then you should contact them. 2. Did u make a Backup of your Authenticater? 3. Otherwise try this: https://support.microsoft.com/en-us/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

4. IF Possible: https://answers.microsoft.com/en-us/msoffice/forum/all/reset-2fa-for-office-365-account/caec62dc-3603-4a3d-9670-01b1ddc3e519 or https://support.microsoft.com/en-us/account-billing/turning-two-step-verification-on-or-off-for-your-microsoft-account-b1a56fc2-caf3-a5a1-f7e3-4309e99987ca

Answer 5

Hi

thanks, but there aren't other accounts in the domain and it's not possible to login and reset the MFA on my own.