Windows Hello not working on surface pro 8

Cesar Rodriguez 1 Reputation point

Windows hello breaks on the surface pro 8. At some point, doesn't allow to login anymore with Windows hello and the light on the camera remains on all the time.

A message on the login screen says: "Sorry something went wrong" every time 253225-img-20221022-130607-min.jpgyou want to use Windows Hello Sign in option.


Windows 11
Windows 11
A Microsoft operating system designed for productivity, creativity, and ease of use.
6,787 questions
{count} votes

2 answers

Sort by: Most helpful
  1. S.Sengupta 13,466 Reputation points MVP
    0 comments No comments

  2. Limitless Technology 43,231 Reputation points

    Hi. Thank you for your question and reaching out.

    Restart your Surface after checking for updates.

    Hardware driver updates might be accessible or waiting for a restart. You might be able to resolve Windows Hello problems by updating your Surface. Choose Start > Settings > Windows Update > Check for updates to check for updates. Install any necessary updates. When you've finished installing the required updates, choose Start > Power > Restart (or Update and restart).

    Try once more logging in with Windows Hello. Your Surface will automatically sign you into Windows when it detects your face or fingerprint.

    Please check for more information.


    If the reply was helpful, please don’t forget to upvote or accept as answer, thank you.

    0 comments No comments