Thanks for using Microsoft Q&A platform and sorry to hear your experience. In the forum we can not check on your backend and share more details which may contains a lot of private information. I would highly recommend you to raise a support ticket. Billing and subscription management support is available to all Azure customers - https://azure.microsoft.com/en-us/support/create-ticket/
I am also happy to enable you a free technical support ticket for checking on the backend, please let me know if you are willing to do so.
I hope this helps.
-Please kindly accept the answer if you feel helpful to support the community, thanks a lot.