Unable to Link Personal and Work Account

Lappy Capistrano 1 Reputation point
2022-10-24T05:48:22.033+00:00

I've been trying over and over to link my Personal and work account and I've just been in a loop.
I was also only able to see this thread from someone reporting a similar issue, but the thread remains unsolved:
https://learn.microsoft.com/en-us/answers/questions/373043/unable-to-link-personal-and-work-accounts.html

My personal profile is LappyCustodio-8038.
I am trying to link my work account LappyCapistrano-2328 to it.

The steps I've taken are:

  1. Go to my Microsoft Learn profile settings page: https://learn.microsoft.com/en-us/users/me/settings
  2. Under Account Management, click on + ADD ACCOUNT
  3. Enter my work email
  4. The page loads, and I am back to the same settings page, with my work account not linked.

I tried doing in the other way as well (Log in to my work profile, try to link my personal profile to my work profile) and the result is the same.
No error message. Just that it does not work at all.

Has someone had this same issue?

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  1. Dave Patrick 426.3K Reputation points MVP
    2022-10-24T13:11:16.12+00:00

    Microsoft Certification Program is supported on their own forums. You can request help with profile update / linking / merge in dedicated forums here. (Participate\Ask A Question)
    Merge and transfer certification profiles
    Certification Profile/MCID Assistance
    Certification Profile/Account Linking

    --please don't forget to upvote and Accept as answer if the reply is helpful--

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