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Bluetooth Headphones giving me a "Driver Error"..

Anonymous
2019-08-27T07:42:13+00:00

Hello! I have a Jlab Neon BT Headset that is for some reason.. giving me a driver error. Plus with my computer, they only work in call mode, with bad sound quality, cause, well, they act like they're in a call. However, with my phone, they work just fine. What's going on..? I'm really confused, and frustrated..

Windows for home | Windows 10 | Devices and drivers

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  1. Vijay A. Verma 104.7K Reputation points Volunteer Moderator
    2019-08-27T07:44:31+00:00

    Hi PhaseSpaceAdministration

    I am Vijay, an Independent Advisor. Please try following and check after each step

    1. Run Bluetooth Troubleshooter

    Type troubleshoot in Windows Starts Search box (Cortana) > Troubleshoot > Click Bluetooth and run the troubleshooter

    1. Take actions related to Bluetooth driver

    Windows Key+X > Click Device Manager > Expand Bluetooth > Right click on Bluetooth driver >

    A. Rollback the Driver

    Click Properties > Go to Driver tab > If there is rollback option, click it

    B. Uninstall the Driver

    Uninstall > Reboot the computer > The driver will be installed automatically when you restart

    C. Update driver from manufacturer's website

    Your Bluetooth drive may need to be reinstalled from computer manufacturer's website. If you need my help to locate the driver on the website, please let me know following -

    A. What is your computer's make and model? For example Lenovo T470

    B. Windows Key+X > Click Device Manager > Expand Bluetooth > Right click on Bluetooth driver > Properties > Driver tab > Post the screenshot

    1. Head to following Microsoft help on Bluetooth issue and execute the steps there

    https://support.microsoft.com/en-us/help/14169/...

    1. Restart Bluetooth Support Service

    Windows Key+R > Type services.msc > Enter > Once the Services window opens, locate Restart Bluetooth Support Service > right-click > Restart.

    After so, right-click on it again, choose Properties, then ensure startup type is on Automatic

    Do let me know if you have any more question or require further help.

    Source - https://answers.microsoft.com/thread/ccfa2f34-a...

    36 people found this answer helpful.
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