Can't add work profile in Microsoft Intune Company Portal (Google Pixel 7 Pro)

Y.N 26 Reputation points
2022-10-27T09:48:11.85+00:00

I'm currently using the Microsoft Intune portal site on my Google Pixel 3.
When I changed the device to Google Pixel 7 Pro, when I created a work profile in step 1 of setting up corporate access, which was able to be done without problems on Google Pixel 3, I got an error saying "Cannot add a work profile, this device has a work profile. cannot be added. If you have any questions, please contact your IT administrator."

There was information that you may not be able to install the profile from the Intune portal if your device is not one of the recommended devices listed on the site below.
Since there is no mention of Google Pixel 7 Pro on this site, is it possible to "create a work profile" on the Microsoft Intune portal site with Google Pixel 7 Pro?

Please let me know if Microsoft Intune, an MDM, is compatible with Pixel7Pro / Android13.
<https://androidenterprisepartners.withgoogle.com/devices/>

If Microsoft Intune is compatible with Pixel7Pro / Android13, is there any possible cause?

Supplement: When I tried Test DPC, it says "TestDPC isn't currently allowed to be set up as the profile or device owner."

Microsoft Intune Configuration
Microsoft Intune Configuration
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.Configuration: The process of arranging or setting up computer systems, hardware, or software.
1,234 questions
0 comments No comments
{count} votes

Accepted answer
  1. Crystal-MSFT 25,491 Reputation points Microsoft Vendor
    2022-10-28T01:46:18.463+00:00

    @Y.N , Thanks for posting in our Q&A.

    In fact, to add work profile, we need to ensure Android Enterprise is available in your country or region and the device is under Android Enterprise supported list. This is not controlled by Intune, but Google. Based on my check on their official article, I find the "Google Pixel 3" is under the supported list but "Google Pixel 7 pro" is not. Here is a link to check the supported devices for your reference:
    https://androidenterprisepartners.withgoogle.com/devices#!?search=google%20pixel'%207
    Note: Non-Microsoft link, just for your reference.

    I think this is the reason that you can't add the work profile on "Google Pixel 7 pro". You can contact their support to see if ‘Google Pixel 7 pro" can be added into the supported list in the future.

    Thanks for your understanding.


    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

    0 comments No comments

0 additional answers

Sort by: Most helpful