I cannot send or receive emails Outlook 365 Webmail

john werestorehomes.com 1 Reputation point

My webmail uses outlook 365. I cannot send or receive emails. When I send an email it appears on my sent folder but the receipient does not receive the email. I cannot receive any incoming emails. Please help.

Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Faery Fu-MSFT 9,151 Reputation points Microsoft Vendor

    Hi @john werestorehomes.com ,

    Does the problem happen on the client side or on the web side?
    Will this be the case for all new emails? Or are there specific messages (such as specific recipients or containing links)? Please create a new email for other recipients to test.

    Besides, you can use the following troubleshooting in this official document: I can't send or receive messages in Outlook
    If issue persist, please do let me know and I'll do my best on continuing to help you.

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