The system hang's and crash's often

Question

The system is suddenly get hanging and crashing after some image appeared on the screen i.e. as in the attachment. the system can get normal mood after force restarting it. here i come to ask help to the fix issue because it is happening several time and our work get disturbed often.

Answer 1

Hi @itsm.chennai

The fastest and easiest way to fix issues like this is to re-install Windows. I would recommend doing a fresh install of Windows 11 (make sure you backup your important data before performing the installation):

Create Windows 11 Installation Media

https://www.microsoft.com/en-ca/software-download/windows11

You will need a USB stick with at least 8 GB of space to download and create the installation tool and then boot from it.

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If this is helpful please accept answer.

Answer 2

Try run Windows Update and download and install all updates.
Try performing Clean Boot and see if the problem persists?
Have a look at:
https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd
If problem have been solved, enable services one by one to identify which one causing this problem?

Answer 3

Is Intel graphics processor present in your computer? I would check the driver version. On versions released in the previous year there was a memory leak causing the similar problem. That’s the most probable reason based on recent quantity of reports from our users but there are countless reasons to make it happen.

Answer 4

Hello there,

Are you facing this issue after any recent updates?

I would suggest you to update all the drivers and BIOS from the system manufacturer and see if that helps.

Corrupted system files are one of the possible reasons why this issue is happening. Try the below steps and see if they are helpful

Press F8 while booting your computer to access System Recovery options.
Click Troubleshoot.
Select Command Prompt.
Enter the following commands below, then press Enter after each command:
chkdsk c: /f
bootrec /fixmbr
bootrec /fixboot
bootrec /rebuildbcd
bcdboot c:\windows /s c:

Once done with the above commands, restart your computer and see if the problem is fixed.

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